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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9961 topics in this forum

  1. [Solved] Tommy invitation after donating

    By superusu,
    • 1 reply
    • 719 views

  2. [Solved] Unarchive Account

    By s236kiev,   
    • 1 reply
    • 1k views

  3. [Solved] how to get website ip

    By sclipzy,   
    • 1 reply
    • 963 views

  4. [Solved] wipe account and start overagain

    By whitedevil,
    • 1 reply
    • 555 views

  5. [Solved] Addon Domain

    By vts,
    • 1 reply
    • 711 views

  6. [Solved] Addon Domain

    By y2asafemeds,   
    • 1 reply
    • 677 views

  7. [Solved] Remove domain and add a new one

    By georgekant,   
    • 1 reply
    • 411 views

  8. Mercury VPS Setup with Plesk for Capstone Project

    By nathanielcaim,   
    • 1 reply
    • 650 views

  9. [Solved] add domain name

    By shanedraws,
    • 1 reply
    • 176 views

  10. [Solved] Site Problem

    By genwork,
    • 1 reply
    • 170 views

  11. [Solved] Request For War File To Be Deployed

    By lani1234,
    • 1 reply
    • 776 views

  12. Question

    By djsenter,
    • 1 reply
    • 895 views

  13. [Solved] Adress Of Heliohost"s Mysql Host Server

    By piotrekn,
    • 1 reply
    • 1.2k views

  14. [Solved] Change PHP Version on Johnny

    By autoriva,   
    • 1 reply
    • 1.9k views

  15. Authentication problems, intermittent on main site against Tommy credentials

    By flexo,
    • 1 reply
    • 1.1k views
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