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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10098 topics in this forum

  1. [Solved] Unable to renew

    By ramersonw,
    • 1 reply
    • 580 views

  2. Internal Server Error when running python script

    By man95,
    • 1 reply
    • 689 views

  3. [Solved] Request resetting my account to start over

    By elkhaddir,
    • 1 reply
    • 591 views

  4. New Domain

    By knrmaintenance,
    • 1 reply
    • 369 views

  5. [Solved] Adding a domain

    By harunoyukki,
    • 1 reply
    • 281 views

  6. Dedicated IP for https

    By webbie,
    • 1 reply
    • 1.4k views

  7. Pages not found on entire website

    By cmmmmmm,
    • 1 reply
    • 909 views
    • jje
    • jje

  8. Site not working...

    By wdebsoc,
    • 1 reply
    • 970 views

  9. Cant Access To Account Or Send Password

    By PTVaGo,
    • 1 reply
    • 633 views

  10. Problem For View Special Chars From Mysql On Php

    By aganabar,   
    • 1 reply
    • 1.2k views

  11. Moving From Stevie To Tommy (When Is Opened To Free Registration)

    By maicol07,
    • 1 reply
    • 655 views

  12. Cant Install Ossn

    By soeun,   
    • 1 reply
    • 765 views

  13. Reset My Heliohost Cpanel Password

    By amcfarla,   
    • 1 reply
    • 789 views

  14. [Solved] Getting an Error connecting to my website?

    By apexoi,
    • 1 reply
    • 848 views

  15. [Solved] Comming back, I am unable to login to heliohost nor tommy plesk.

    By chrismoc,
    • 1 reply
    • 509 views
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