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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,191 topics in this forum

  1. [Solved] Password Reset Not Working

    By knut,
    • 4 replies
    • 785 views

  2. [Solved] Help... I Can't Log In... Just Keep Getting A Popup

    By chtf,
    • 4 replies
    • 373 views

  3. [Solved] Help, I Cannot Access My Account.

    By infinity404,   
    • 1 reply
    • 401 views

  4. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 303 views

  5. [Solved] Addon Domains And Nameserver Requirement

    By smistry01,
    • 5 replies
    • 663 views

  6. [Solved] Problems With Dns Servers

    By muzzaica,   
    • 3 replies
    • 862 views

  7. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 300 views

  8. [Inactive] Activating Web Site Issue

    By dopacic,   
    • 1 reply
    • 351 views

  9. [Solved] Would Someone Makes A Good "sender Id Spf Record" For Heliohost Mailserver?

    By yami,   
    • 2 replies
    • 909 views

  10. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 279 views

  11. [Solved] Ftp Log In / Email

    By j3shika,
    • 4 replies
    • 650 views

  12. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 297 views

  13. [Solved] Require Another Shared Ip In China

    By ray2012bbs,
    • 1 reply
    • 261 views

  14. [Solved] Request For Deploy

    By softlab,
    • 1 reply
    • 287 views

  15. [Solved] Microsoft Live Domains Dns/mx Settings Does Not Propagate After 3 Days :/

    By yami,   
    • 7 replies
    • 1.1k views
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