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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,736 topics in this forum

  1. [Solved] Site Down

    By Pasarel,
    • 4 replies
    • 1.2k views

  2. [Solved] Stevie Is Still Having Problems: My Site Is 404 Not Found

    By tomascivinod,   
    • 3 replies
    • 660 views

  3. [Solved] My Site Is Down With Message"heliohost Account Queued"

    By latestnewsheadline,
    • 6 replies
    • 1.1k views

  4. [Solved] Account Queued (just Turned On Did Nothing)

    By bhadley,
    • 3 replies
    • 875 views

  5. [Solved] Can't Renew Account: Torels

    By torels2,   
    • 4 replies
    • 820 views

  6. [Solved] Site Wont Work... Again

    By S1mpleman,
    • 3 replies
    • 694 views

  7. [Solved] Problem When Resetting Password

    By Kelcey,   
    • 1 reply
    • 807 views

  8. [Solved] Request For Ssl

    By GroovyCarrot,
    • 0 replies
    • 431 views

  9. [Solved] I Cant Login To Cpanel

    By masaykh,
    • 1 reply
    • 548 views

  10. [Solved] Php/cgi Problems

    By lauxmann,   
    • 0 replies
    • 1.2k views

  11. [Solved] Can't Run Jsp On Server

    By hongphu,
    • 0 replies
    • 355 views

  12. [Solved] Problems When Remote Access Via Pc

    By Coldwin,   
    • 0 replies
    • 1.1k views

  13. [Solved] Password Reset Again

    By swarner,
    • 1 reply
    • 379 views

  14. [Solved] Parked Domain Access Problem: Playphp

    By ankurpathak,
    • 1 reply
    • 320 views

  15. [Solved] Website Has Gone, Login Name Has Disappeared Also

    By onmy6,   
    • 6 replies
    • 1.4k views
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