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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

10101 topics in this forum

  1. Ssl Hosting Question

    By ombenowner,   
    • 2 replies
    • 1.3k views

  2. [Solved] Filezilla / Coreftp Can't Connect To Ftp [Johnny]

    By hwiremod,   
    • 2 replies
    • 6.9k views

  3. Cannot Access Site/tommy Cpanel/ftp, Timeout Error

    By Hitmaker,
    • 2 replies
    • 885 views

  4. [Solved] Request to move from Ricky to Tommy

    By cos,
    • 2 replies
    • 752 views

  5. So what are heliohost's dns nameservers?

    By jjpriest25,
    • 2 replies
    • 2.1k views

  6. [Solved] Resetting My Password After Creating An Account To Make My Login Attempt Succeed

    By mbdungo,   
    • 2 replies
    • 1.8k views

  7. [Solved] Cpanel On Stevie

    By mwells,
    • 2 replies
    • 686 views

  8. [Solved] My Ip Has Been Blocked

    By airmed,   
    • 2 replies
    • 1k views

  9. [Solved] My website is not accessible & said under reconstruction

    By fuzmic,
    • 2 replies
    • 882 views

  10. [Solved] Add new subdomain

    By b0chard,
    • 2 replies
    • 474 views

  11. [Solved] Adding subdomain

    By frncszxc,
    • 2 replies
    • 304 views

  12. [Solved] Cpanel Login Problems

    By janisek,   
    • 2 replies
    • 1.2k views

  13. [Solved] Account Archived: pamonitp

    By Pamonit,
    • 2 replies
    • 853 views

  14. Tommy Server - Account Offline

    By jmccrary,
    • 2 replies
    • 892 views

  15. [Solved] Add a new domain

    By earthyshapes,
    • 2 replies
    • 528 views
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