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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,511 topics in this forum

  1. Reset Password

    By jperana,
    • 1 reply
    • 563 views

  2. [Solved] Changed From Johnny To Stevie Issues

    By tom.mcleod.logan,   
    • 2 replies
    • 1.1k views

  3. Help With Email Account Setup Difficulties?

    By usertogo,   
    • 1 reply
    • 630 views

  4. [Solved] Change Password

    By federicorussi,
    • 1 reply
    • 565 views

  5. [Solved] Always Waiting For Domain Taking Effects

    By johannsdiary,   
    • 1 reply
    • 870 views

  6. [Solved] Account Has Been Suspended For Inactivity

    By paladox2014,
    • 1 reply
    • 521 views

  7. Has My Account Been Deactivated? (Firewall Issue)

    By techmex,
    • 2 replies
    • 632 views

  8. Maximum File Size

    By lafl,   
    • 1 reply
    • 888 views

  9. Suspension, Login Issues And Continuing Backup Failures

    By Cori,   
    • 1 reply
    • 628 views

  10. Dns Entry Already Exist

    By johannsdiary,   
    • 1 reply
    • 899 views

  11. Cannot Access The Postgresql Database

    By smstip,
    • 0 replies
    • 310 views

  12. Port 443 Open For My Username?

    By DAKSH101,
    • 5 replies
    • 1.1k views

  13. Cannot Access Phpmyadmin

    By cscro5apps,   
    • 2 replies
    • 1.7k views

  14. Cannot Restore My Mysql Database

    By anjielon,   
    • 1 reply
    • 588 views

  15. [Solved] Dns Update

    By jonesth3,
    • 2 replies
    • 474 views
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