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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,283 topics in this forum

  1. [Solved] Stevie - Mysql Failed

    By Blazeweb,
    • 1 reply
    • 345 views

  2. [Solved] Second Website On The Same Account

    By juris,
    • 2 replies
    • 927 views

  3. [Solved] Delete Softaculous Failed Databases

    By kungfulon,
    • 4 replies
    • 1.1k views

  4. Cannot Visit China

    By twelve1,
    • 1 reply
    • 647 views

  5. [Solved] I No Receive Emails For Reset The Password

    By arcaudas,
    • 1 reply
    • 371 views

  6. Is It Possible To Create A Heliohost Account With A Username That Starts With A Number?

    By 5ervant,   
    • 1 reply
    • 1.6k views

  7. Stevie Mysql Down?

    By mstratfo,   
    • 3 replies
    • 1.1k views

  8. [Solved] Is The "helionet Username" That I Inputted Upon My Heliohost Registration, The Same As My Username Here?

    By 5ervant,   
    • 1 reply
    • 1.7k views

  9. Forwarded E-Mail Rejected By Hotmail?

    By mariusm98,   
    • 1 reply
    • 955 views

  10. New Account Issue

    By hangra,   
    • 1 reply
    • 925 views

  11. Dns Flusher By Max12

    By Max12,   
    • 1 reply
    • 1.2k views

  12. [Solved] Heliohost Johnny Domain Eaglezaptech.com Not Updating Https/ssl Certificate

    By eaglezap,   
    • 1 reply
    • 691 views

  13. [Solved] Can't See Uploaded Files

    By monnef,
    • 6 replies
    • 729 views

  14. Roundcube In The Server Stevie.

    By Deivid,
    • 1 reply
    • 566 views

  15. Change Server

    By nunytes,
    • 1 reply
    • 474 views
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