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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,971 topics in this forum

  1. [Solved] Could Not Connect To Database Server 'johnny.heliohost.org'

    By almaisyah,   
    • 5 replies
    • 1.5k views

  2. [Solved] Restore Database

    By motorazr,
    • 2 replies
    • 484 views

  3. Cancel My Account.

    By mstratfo,
    • 2 replies
    • 395 views

  4. [Solved] Error Establishing Database Connection

    By onsen,   
    • 2 replies
    • 824 views

  5. Johny Server, Mysql, Can't Add User

    By UsernameAK,   
    • 1 reply
    • 927 views

  6. My Sql Down

    By DAKSH101,
    • 0 replies
    • 304 views

  7. [Solved] Delete My Account

    By allmovie,
    • 2 replies
    • 622 views

  8. Phpmyadmin Error

    By pawan88,
    • 6 replies
    • 1.1k views

  9. Database Recovery

    By Flutts,
    • 1 reply
    • 332 views

  10. 500 Internal Server Error

    By okcancel,   
    • 1 reply
    • 1.3k views

  11. Internal Server Error

    By bdistler,
    • 2 replies
    • 392 views

  12. [Solved] Blocked by Firewall?

    By ATTO,
    • 5 replies
    • 735 views

  13. Heliohost Free Webspace Reset Request

    By andreema,
    • 0 replies
    • 312 views

  14. [Solved] Cannot Change Primary Domain To Jimbo1Qaz.ro.lt (Script)

    By Jimbo1qaz,
    • 3 replies
    • 624 views

  15. Domain Change

    By Reuel,   
    • 0 replies
    • 1k views
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