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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,744 topics in this forum

  1. Stevie + Johnny Account Request

    By Zrawprod,   
    • 6 replies
    • 1.2k views

  2. Unable To Add External Host

    By StefaanC,   
    • 4 replies
    • 699 views

  3. Stevie Mysql - Invisible Database

    By stellon,
    • 1 reply
    • 399 views

  4. Error Establishing A Database Connection

    By sofija,   
    • 0 replies
    • 393 views

  5. [Solved] Stevie - Mysql Failed

    By Blazeweb,
    • 1 reply
    • 246 views

  6. [Solved] Second Website On The Same Account

    By juris,
    • 2 replies
    • 717 views

  7. [Solved] Delete Softaculous Failed Databases

    By kungfulon,
    • 4 replies
    • 901 views

  8. Cannot Visit China

    By twelve1,
    • 1 reply
    • 563 views

  9. [Solved] I No Receive Emails For Reset The Password

    By arcaudas,
    • 1 reply
    • 295 views

  10. Is It Possible To Create A Heliohost Account With A Username That Starts With A Number?

    By 5ervant,   
    • 1 reply
    • 1.5k views

  11. Stevie Mysql Down?

    By mstratfo,   
    • 3 replies
    • 930 views

  12. [Solved] Is The "helionet Username" That I Inputted Upon My Heliohost Registration, The Same As My Username Here?

    By 5ervant,   
    • 1 reply
    • 1.5k views

  13. Forwarded E-Mail Rejected By Hotmail?

    By mariusm98,   
    • 1 reply
    • 788 views

  14. New Account Issue

    By hangra,   
    • 1 reply
    • 821 views

  15. Dns Flusher By Max12

    By Max12,   
    • 1 reply
    • 1.1k views
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