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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,743 topics in this forum

  1. New Hosting Account Is Not Working

    By Ryan Zimmerman,
    • 2 replies
    • 610 views

  2. Failed To Access Phpmyadmin

    By softlab,   
    • 3 replies
    • 1k views

  3. Content deleted

    By Dtc,   
    • 1 reply
    • 1.1k views

  4. [Solved] Can't Park Domain.

    By Meritha,
    • 2 replies
    • 446 views

  5. Reset Email Still Not Letting Me Log In

    By lytltek,
    • 1 reply
    • 240 views

  6. Remote Connection Postgre On Server Johnny

    By Crystalena,
    • 2 replies
    • 839 views

  7. Softaculous Install Failure - Ghost

    By aurabindo,   
    • 0 replies
    • 1.1k views

  8. Issue Updating Database

    By Earl,
    • 0 replies
    • 448 views

  9. Stevie Mysql - Common Questions And Problems 1 2 3

    By wolstech,   
    • 30 replies
    • 5.1k views

  10. Database Issues

    By J.P.Galtry,
    • 0 replies
    • 798 views

  11. Account Queued After 24 Hours

    By imjustki,
    • 1 reply
    • 369 views

  12. [Solved] Could Not Connect To Database Server 'johnny.heliohost.org'

    By almaisyah,   
    • 5 replies
    • 1.4k views

  13. [Solved] Restore Database

    By motorazr,
    • 2 replies
    • 450 views

  14. Cancel My Account.

    By mstratfo,
    • 2 replies
    • 359 views

  15. [Solved] Error Establishing Database Connection

    By onsen,   
    • 2 replies
    • 780 views
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