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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.4k
    posts

8,744 topics in this forum

  1. [Solved] Parked Domain Not Working, Points To Helionet.org

    By joann,
    • 1 reply
    • 522 views

  2. [Solved] Having Trouble Changing Domain

    By Vordar,
    • 2 replies
    • 549 views

  3. [Solved] Addon Domain Already Exists Mrobo

    By mrobo,
    • 8 replies
    • 1.3k views

  4. [Solved] Use Cloudlinux On Stevie And Johnny

    By paladox2014,
    • 3 replies
    • 628 views

  5. [Solved] Someone Have Hacked My Site Or There Must Be Host Problem

    By mrobo,
    • 1 reply
    • 672 views

  6. Max_User_Connections Error

    By paladox2014,
    • 0 replies
    • 305 views

  7. [Solved] Https://heliohost.org/ = Your Connection Is Not Secure

    By mrobo,   
    • 4 replies
    • 2k views

  8. [Solved] Problems Accessing The Cpanel And Website

    By lneo,
    • 6 replies
    • 938 views

  9. Sql Database Restore

    By battyanyi,
    • 0 replies
    • 334 views

  10. [Solved] Unable To Access Page And Cpanel

    By Guest Marko30,
    • 2 replies
    • 372 views
    • Guest
    • Guest

  11. [Solved] Stevie Phpmyadmin Problem

    By MrAlicard,
    • 3 replies
    • 654 views

  12. Stevie Down

    By paladox2014,
    • 2 replies
    • 772 views

  13. [Solved] Ip Problem

    By biblio,
    • 6 replies
    • 452 views

  14. Request: Update Phpmyadmin Scripts For Steive And Johonny

    By uzair,   
    • 4 replies
    • 1.3k views

  15. [Solved] Can't Login To Cpanel

    By JCMiller,
    • 2 replies
    • 1.1k views
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