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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.6k
    posts

10077 topics in this forum

  1. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 740 views

  2. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 4.5k views

  3. [Solved] Request backup link from Tommy is never received

    By rk4,
    • 1 reply
    • 834 views

  4. [Solved] mysql error

    By msc,
    • 1 reply
    • 1.3k views
    • msc
    • msc

  5. [Solved] I try register in time but it failed

    By nemo1,
    • 1 reply
    • 791 views

  6. Backup Wizard - Restore MySQL® databases

    By jeep,
    • 2 replies
    • 901 views

  7. [Solved] Account Deleted: request new account

    By packman,
    • 7 replies
    • 1.4k views

  8. [Solved] Account Status

    By mamakuha,   
    • 2 replies
    • 1.2k views

  9. [Solved] Till when?

    By roguitar,   
    • 2 replies
    • 1.4k views

  10. [Solved] Remove DNS entry for etca.com.ve

    By etca,   
    • 2 replies
    • 1.4k views

  11. [Solved] Backup

    By mero,
    • 2 replies
    • 842 views

  12. [Solved] mariopilot.heliohost.org account recreation failed

    By mariopilot808,
    • 4 replies
    • 1.3k views

  13. [Solved] DNS entry removal

    By dylanjoz,
    • 1 reply
    • 745 views

  14. [Solved] Remove dns entry

    By astatin,
    • 2 replies
    • 754 views

  15. [Solved] Request to remove Addon Domain Entry on Tommy

    By nawit,
    • 1 reply
    • 684 views
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