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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,506 topics in this forum

  1. [Solved] Move My Server to Tommy

    By arunabh1,
    • 2 replies
    • 687 views

  2. [Solved] Elmy Move To Tommy

    By elmy,
    • 1 reply
    • 609 views

  3. [Solved] Move server to Tommy

    By Guest snowm,
    • 3 replies
    • 705 views

  4. [Solved] Main Domain Change

    By chums,   
    • 3 replies
    • 2k views

  5. [Solved] please do not suspend me again

    By djamell,
    • 1 reply
    • 669 views

  6. [Solved] Can't log in/can't change password

    By gawmonster,
    • 2 replies
    • 838 views

  7. [Solved] HelioHost has not gotten about to installing and configuring please help

    By kazirock,
    • 1 reply
    • 861 views

  8. 404

    By pamlaw20,
    • 1 reply
    • 444 views

  9. [Solved] Invalid Login

    By rbahar71,
    • 1 reply
    • 636 views

  10. [Solved] help can't run python script

    By belheart,
    • 3 replies
    • 949 views

  11. [Solved] Account Reactivation

    By creeper,
    • 2 replies
    • 665 views

  12. java installation request queue

    By jmoseaol,   
    • 3 replies
    • 1.2k views

  13. From Tommy to Amazon Web Services, how to do it?

    By qmuleiro,
    • 2 replies
    • 908 views

  14. Tommy - java servlet proxy error - error reading from remote server

    By gebets,
    • 1 reply
    • 756 views

  15. [Solved] I tried changing domain and after 24 hours its not changed

    By allstone,
    • 6 replies
    • 1.1k views
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