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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,357 topics in this forum

  1. [Solved] Unblock my Ip please

    By tssinfo,   
    • 1 reply
    • 808 views

  2. Please delete my account

    By netorube,
    • 1 reply
    • 418 views

  3. [Solved] Please remove previous DNS entrie for industryus.ca

    By industry,
    • 1 reply
    • 547 views

  4. patriots.heliohost.org refused to connect.

    By patriots,
    • 4 replies
    • 868 views

  5. [Solved] Account creation unsuccessful

    By fxrex,
    • 3 replies
    • 795 views

  6. Drupal and Joomla also hacked?...

    By skully,
    • 2 replies
    • 632 views

  7. [Solved] created an account and can not connect to ftp, ftp error 10060

    By scmddm,   
    • 5 replies
    • 1.3k views

  8. Tommy performs slow?

    By dream11,
    • 2 replies
    • 868 views

  9. [Solved] Error creating Postgres database

    By rsribeir,   
    • 1 reply
    • 881 views

  10. Get HelioNet account renamed

    By eggcite,
    • 2 replies
    • 609 views

  11. [Donation Issue] Never got my link

    By gaming,
    • 1 reply
    • 700 views

  12. [Support] Domain Not Working

    By gaming,
    • 3 replies
    • 665 views

  13. [Solved] Account creation deleted

    By batti74,
    • 6 replies
    • 932 views

  14. couple of things..

    By skully,
    • 5 replies
    • 1.2k views

  15. [Solved] Move request to Tommy

    By igoreck,
    • 6 replies
    • 800 views
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