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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.2k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

8,947 topics in this forum

  1. [Solved] request move and username change

    By fjutwkz,   
    • 6 replies
    • 929 views

  2. Help for mysql connection

    By mahesh55,
    • 3 replies
    • 718 views

  3. [Solved] Deploy Request

    By mahesh55,
    • 1 reply
    • 608 views

  4. Cannot Create Add On Domain

    By hoebbiet,   
    • 1 reply
    • 557 views

  5. [Solved] Remote postgresql

    By straypyr,
    • 3 replies
    • 460 views

  6. [Solved] Remote Postgres Access

    By gemarica,
    • 3 replies
    • 684 views

  7. Deploy Request

    By mahesh55,
    • 1 reply
    • 419 views

  8. Unable to update SSL certificate - Syntax error in install script

    By gawmonster,
    • 1 reply
    • 555 views

  9. [Solved] Another Domain Issue

    By gaming,
    • 1 reply
    • 530 views

  10. Unable to add SSL Cert. for addon domains

    By suror,
    • 13 replies
    • 1.4k views

  11. [Solved] Deploy servlet

    By crn,
    • 1 reply
    • 475 views

  12. Domain Name Setup

    By gaming,
    • 2 replies
    • 618 views

  13. [Solved] Move 2 Production, pls

    By thmuelle,
    • 2 replies
    • 483 views

  14. Need help to replicate local mysql server with my heliohost mysql server

    By sagnik,
    • 7 replies
    • 772 views

  15. [Solved] account queued

    By Guest timwijma,
    • 7 replies
    • 623 views
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