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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.2k
    posts

8,544 topics in this forum

  1. [Solved] Start Over

    By chichailyes,
    • 3 replies
    • 254 views

  2. Sub-Domain Name Change

    By stanleymanly21,
    • 3 replies
    • 910 views

  3. [Solved] Purchased. (Dedicated Ip)

    By lolcandy,
    • 3 replies
    • 471 views

  4. [Solved] Blocked Ip Address

    By bfumeteo,   
    • 3 replies
    • 1.2k views

  5. Php Version 5.4.1 Required

    By sharamke,
    • 3 replies
    • 615 views

  6. Data Recovery Request

    By shreyas,
    • 3 replies
    • 463 views

  7. Broken Addon Adsmarket.ml

    By oiduu,
    • 3 replies
    • 386 views

  8. [Solved] Hi! i did a donation for your service. i need your help Helionet

    By smmdsa,
    • 3 replies
    • 340 views

  9. Special FTP account lost password

    By bloodwii,
    • 3 replies
    • 458 views

  10. 500 Internal server error

    By tito,
    • 3 replies
    • 948 views

  11. Forgot my password and not sure my user name

    By HPLife,
    • 3 replies
    • 1.3k views

  12. [Solved] Try Download Folder Get Pinned To Firewall

    By bdistler,
    • 3 replies
    • 620 views

  13. I Can't Add Domain

    By mroot,
    • 3 replies
    • 520 views

  14. Error: Unable to find out which user owns the parked domain

    By michal10,   
    • 3 replies
    • 803 views

  15. website offline

    By andrelc,
    • 3 replies
    • 246 views
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