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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,218 topics in this forum

  1. Tommy - java servlet proxy error - error reading from remote server

    By gebets,
    • 1 reply
    • 676 views

  2. [Solved] I tried changing domain and after 24 hours its not changed

    By allstone,
    • 6 replies
    • 978 views

  3. dial tcp 65.19.141.67:3306: connect: connection timed out

    By arhimas,
    • 2 replies
    • 2.7k views

  4. Account Deletion

    By minamorc,
    • 1 reply
    • 436 views

  5. [Solved] PostgreSQL remote access

    By shashankbandari,   
    • 5 replies
    • 1.2k views

  6. HelioNet Account Password

    By walt,
    • 9 replies
    • 924 views

  7. [Solved] Unable To Add an Aliase

    By trrp,
    • 3 replies
    • 564 views

  8. Please setup a Java environment on Tommie for me

    By billfly,   
    • 1 reply
    • 472 views

  9. [Solved] Installing Python Telegram Bot package

    By barjoman,   
    • 1 reply
    • 1.4k views

  10. Request for Space Increase

    By foodfor,
    • 1 reply
    • 474 views

  11. [Solved] Not receiving confirmation email

    By Luigi123,
    • 3 replies
    • 742 views

  12. [Solved] Dynamic Facebook Meta tags

    By lemonions,
    • 5 replies
    • 929 views

  13. [Solved] Please Increase Storage space

    By trrp,
    • 1 reply
    • 599 views

  14. [Solved] Request to move from Ricky to Tommy

    By cos,
    • 2 replies
    • 512 views

  15. [Solved] Donation

    By lucash,
    • 3 replies
    • 756 views
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