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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,592 topics in this forum

  1. Reinvite to tommy.

    By cmh,
    • 1 reply
    • 618 views

  2. [Solved] My account is suspended. Please help me reactivate if possible.

    By patents,
    • 2 replies
    • 912 views

  3. My account is suspended. Please help

    By intelex,
    • 2 replies
    • 629 views

  4. database access

    By heliomember,
    • 4 replies
    • 966 views

  5. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 1.1k views

  6. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 624 views
    • mrj
    • mrj

  7. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 1.2k views
    • Guest
    • Guest

  8. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 435 views
    • Guest
    • Guest

  9. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 984 views

  10. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 633 views

  11. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 624 views

  12. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 4.2k views

  13. [Solved] Request backup link from Tommy is never received

    By rk4,
    • 1 reply
    • 717 views

  14. [Solved] mysql error

    By msc,
    • 1 reply
    • 997 views
    • msc
    • msc

  15. [Solved] I try register in time but it failed

    By nemo1,
    • 1 reply
    • 690 views
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