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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,445 topics in this forum

  1. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 406 views
    • Guest
    • Guest

  2. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 903 views

  3. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 589 views

  4. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 580 views

  5. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 4.1k views

  6. [Solved] Request backup link from Tommy is never received

    By rk4,
    • 1 reply
    • 651 views

  7. [Solved] mysql error

    By msc,
    • 1 reply
    • 943 views
    • msc
    • msc

  8. [Solved] I try register in time but it failed

    By nemo1,
    • 1 reply
    • 645 views

  9. Backup Wizard - Restore MySQL® databases

    By jeep,
    • 2 replies
    • 695 views

  10. [Solved] Account Deleted: request new account

    By packman,
    • 7 replies
    • 1k views

  11. [Solved] Account Status

    By mamakuha,   
    • 2 replies
    • 952 views

  12. [Solved] Till when?

    By roguitar,   
    • 2 replies
    • 1.1k views

  13. [Solved] Remove DNS entry for etca.com.ve

    By etca,   
    • 2 replies
    • 1.1k views

  14. [Solved] Backup

    By mero,
    • 2 replies
    • 688 views

  15. [Solved] mariopilot.heliohost.org account recreation failed

    By mariopilot808,
    • 4 replies
    • 1k views
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