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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,657 topics in this forum

  1. [Solved] Tommy Interface perpetual loading

    By geojoe,   
    • 5 replies
    • 1.5k views

  2. [Solved] how can i get class CPANEL in php (api)(uapi)

    By oknot,   
    • 1 reply
    • 1.3k views

  3. [Inactive] 500 Error

    By Absolutely,
    • 1 reply
    • 784 views

  4. [Solved] My first donation to HelioHost

    By Sn1F3rt,
    • 3 replies
    • 969 views

  5. [Solved] Change / Reset Password

    By nuk,
    • 5 replies
    • 1.3k views
    • nuk
    • nuk

  6. [Solved] PostgreSQL Missing functions on version 9.2

    By nutra,
    • 1 reply
    • 634 views

  7. [Solved] Can not login

    By wfutan,
    • 13 replies
    • 1.8k views

  8. [Solved] Node.js status?

    By jonahm,
    • 1 reply
    • 665 views

  9. Intermittent 500 Error for Tommy website and cPanel

    By qsgt,
    • 1 reply
    • 821 views

  10. [Solved] Flask App and MySQL returning internal server error

    By geojoe,   
    • 6 replies
    • 2.9k views

  11. [Solved] Website not showing anything

    By rebal15,
    • 6 replies
    • 1.2k views

  12. mySQL server down

    By rebal15,
    • 1 reply
    • 710 views

  13. [Solved] Domain moving 1 2

    By rebal15,
    • 15 replies
    • 2.5k views

  14. [Solved] I can't login to my website

    By etravel,
    • 1 reply
    • 696 views

  15. Permission issues on Tommy

    By beebedl2,
    • 2 replies
    • 758 views
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