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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,657 topics in this forum

  1. [Inactive] Free SSL certificate

    By iffatsh,   
    • 2 replies
    • 1.2k views

  2. [Solved] AutoSSL not running

    By Guest h4ckd0wn,
    • 4 replies
    • 1k views
    • Guest
    • Guest

  3. [Inactive] Having a problem installing Xenforo using Heliohost's MySQL database

    By guntxjak,
    • 3 replies
    • 871 views

  4. [Solved] Server Transfer Request

    By Guest,
    • 2 replies
    • 638 views

  5. [Solved] Change Primary domain

    By xtcraft,
    • 11 replies
    • 1.6k views

  6. [Solved] Remote PostgreSQL and Postgis Extension

    By yorris,   
    • 2 replies
    • 631 views

  7. [Solved] Nodejs with https support

    By sunnylo,
    • 4 replies
    • 1k views

  8. [Solved] account removed

    By devesh,
    • 2 replies
    • 698 views

  9. [Solved] Can't connect to mysql remotely

    By cvazer,   
    • 4 replies
    • 1.9k views

  10. [Inactive] Error while connecting to MySQL

    By ortez16,   
    • 1 reply
    • 1.2k views

  11. [Solved] The Renew button is grayed out

    By vaninf,
    • 2 replies
    • 738 views

  12. [Solved] Expedite Java re-Installation/enablement?

    By ttc,
    • 7 replies
    • 1.4k views

  13. [Solved] My domain is not accessible after installing through Softaculous

    By masterco,
    • 2 replies
    • 876 views

  14. [Solved] Setting Up HTTP/2?

    By leranjun,   
    • 1 reply
    • 862 views

  15. [Inactive] request to enable https access

    By ttc,
    • 5 replies
    • 916 views
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