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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,233 topics in this forum

  1. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 900 views

  2. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 514 views
    • mrj
    • mrj

  3. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 1k views
    • Guest
    • Guest

  4. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 374 views
    • Guest
    • Guest

  5. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 826 views

  6. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 538 views

  7. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 529 views

  8. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 4k views

  9. [Solved] Request backup link from Tommy is never received

    By rk4,
    • 1 reply
    • 592 views

  10. [Solved] mysql error

    By msc,
    • 1 reply
    • 864 views
    • msc
    • msc

  11. [Solved] I try register in time but it failed

    By nemo1,
    • 1 reply
    • 585 views

  12. Backup Wizard - Restore MySQL® databases

    By jeep,
    • 2 replies
    • 630 views

  13. [Solved] Account Deleted: request new account

    By packman,
    • 7 replies
    • 932 views

  14. [Solved] Account Status

    By mamakuha,   
    • 2 replies
    • 878 views

  15. [Solved] Till when?

    By roguitar,   
    • 2 replies
    • 1k views
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