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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9950 topics in this forum

  1. [Solved] Changing Database name

    By unicenta,   
    • 1 reply
    • 780 views

  2. [Solved] Why my phpmyadmin is not working at johnny.heliohost.org:2083

    By ctoabid1,   
    • 2 replies
    • 6.3k views

  3. [Solved] HTTPS with Tomcat on Johnny

    By tadeubas,
    • 2 replies
    • 911 views

  4. [Solved] Delete account (script not working)

    By Guest vrnc,
    • 8 replies
    • 1.4k views

  5. [Solved] ACTIVATE MY ACCOUNT

    By forsalef,
    • 2 replies
    • 753 views

  6. can u plz install Imagick

    By bhatakee,
    • 1 reply
    • 776 views

  7. [Solved] Setup an HTTP Proxy redirect

    By tadeubas,
    • 2 replies
    • 838 views

  8. How much more time will Ricky take to come back online

    By gsakola,
    • 1 reply
    • 886 views

  9. [Solved] switch to pls :)

    By 7eter,   
    • 6 replies
    • 1.9k views

  10. How can I add a .heliohost.org domain to my site?

    By pipe01,
    • 5 replies
    • 1.3k views

  11. [Solved] backup request

    By rocks,
    • 1 reply
    • 718 views

  12. [Solved] Account

    By robertzo,
    • 2 replies
    • 825 views

  13. [Solved] Cannot access Cpanel

    By costcowh,
    • 1 reply
    • 709 views

  14. [Solved] Having trouble to change the main domain (For Ashali)

    By ashali,
    • 8 replies
    • 1.6k views

  15. [Solved] Server Move Request

    By vrandon,
    • 1 reply
    • 554 views
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