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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.5k
    posts

9,120 topics in this forum

  1. database access

    By heliomember,
    • 4 replies
    • 725 views

  2. [Solved] Need a Back UP

    By kingdavid9866,
    • 7 replies
    • 852 views

  3. [Solved] Waiting For Tommy

    By nanyolo,
    • 1 reply
    • 494 views
    • mrj
    • mrj

  4. [Solved] wcats.tk is not forwarding to heliohost

    By Guest snowm,
    • 14 replies
    • 998 views
    • Guest
    • Guest

  5. [Solved] Coming back to Heliohost, for now.

    By Guest snowm,
    • 1 reply
    • 359 views
    • Guest
    • Guest

  6. [Solved] Ricky offline

    By mirandat,
    • 2 replies
    • 797 views

  7. Backup needed for panther2, seems to be lost

    By Guest snowm,
    • 3 replies
    • 514 views

  8. [Solved] remove address from cluster

    By spikesp,
    • 1 reply
    • 508 views

  9. [Solved] The MYSQL server is offline on Ricky

    By Guest snowm,
    • 9 replies
    • 4k views

  10. [Solved] Request backup link from Tommy is never received

    By rk4,
    • 1 reply
    • 569 views

  11. [Solved] mysql error

    By msc,
    • 1 reply
    • 830 views
    • msc
    • msc

  12. [Solved] I try register in time but it failed

    By nemo1,
    • 1 reply
    • 560 views

  13. Backup Wizard - Restore MySQL® databases

    By jeep,
    • 2 replies
    • 597 views

  14. [Solved] Account Deleted: request new account

    By packman,
    • 7 replies
    • 876 views

  15. [Solved] Account Status

    By mamakuha,   
    • 2 replies
    • 851 views
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