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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,234 topics in this forum

  1. [Solved] Invalid Login

    By sagnik,
    • 2 replies
    • 982 views

  2. [Solved] Storage increase

    By vio,
    • 1 reply
    • 631 views

  3. [Solved] 404/403 ErrorDocument not working together htaccess

    By Guest pooks,
    • 2 replies
    • 685 views
    • Guest
    • Guest

  4. [Solved] moving to tommy

    By steven10,
    • 5 replies
    • 845 views

  5. [Solved] I can't login to my Tommy account

    By th6,
    • 3 replies
    • 961 views
    • th6
    • th6

  6. Moving email from old cpanel host to heliohost

    By TonyK,
    • 3 replies
    • 625 views
    • Guest
    • Guest

  7. Account Move

    By otmanait,
    • 7 replies
    • 773 views

  8. [Solved] Unable to create MySQL Database

    By qsgt,
    • 3 replies
    • 1.2k views

  9. [Solved] Missing Disk Space

    By jpl2,
    • 4 replies
    • 901 views

  10. [Solved] Unarchiving Unactive Account.

    By midonao,
    • 4 replies
    • 701 views

  11. [Solved] Request to move to Tommy

    By aereyes5,
    • 2 replies
    • 462 views

  12. Connection Problem

    By lightnin,
    • 2 replies
    • 2.2k views

  13. [Solved] My website force suspended

    By byeyoubp,
    • 1 reply
    • 491 views

  14. [Solved] Is DKIM enabled when sending email?

    By MauroF,   
    • 5 replies
    • 1.7k views

  15. [Solved] Admin, Please unarchieve my account

    By anung,
    • 3 replies
    • 705 views
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