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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.1k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.3k
    posts

8,612 topics in this forum

  1. Need new invite (Anonymous Fox)

    By smartmc,
    • 2 replies
    • 539 views

  2. The login is invalid

    By mooakat1,
    • 2 replies
    • 497 views

  3. [Solved] Move my server to Tommy

    By unicorn1,
    • 4 replies
    • 501 views

  4. 500 Internal Server Error

    By studius,
    • 10 replies
    • 788 views

  5. [Solved] can't add old domains to new account ("already exists in the Apache configuration.")

    By Hitmaker,
    • 5 replies
    • 602 views

  6. [Solved] Archived account's backup

    By mtpews,
    • 1 reply
    • 372 views

  7. Mail POP not responding...

    By skully,
    • 2 replies
    • 494 views

  8. domains not working

    By gadgetcc2,
    • 1 reply
    • 409 views

  9. [Solved] Domain not working

    By gadgetcc2,
    • 4 replies
    • 528 views

  10. [Solved] Domain change request

    By biggd,
    • 2 replies
    • 325 views

  11. install file delected in public_html

    By brasil,
    • 13 replies
    • 1.1k views

  12. Cannot Login to my HelioHost Account

    By pctips,   
    • 9 replies
    • 2.4k views

  13. SSL notes on Tommy

    By patrick8,
    • 3 replies
    • 1.2k views

  14. site unreachable

    By softlab,   
    • 3 replies
    • 2.5k views

  15. Cannot delete my account

    By gaorui84,
    • 1 reply
    • 242 views
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