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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,504 topics in this forum

  1. [Solved] Unarchive Urano68

    By urano68,
    • 2 replies
    • 659 views

  2. Requesting Logs for my files

    By ar7,
    • 2 replies
    • 765 views

  3. [Solved] Account Suspended - Lily

    By paladino,
    • 4 replies
    • 831 views

  4. [Solved] Java mail cannot connect to the SMTP server mail.vaninf.heliohost.org

    By vaninf,
    • 0 replies
    • 577 views

  5. Johnny server shell access

    By natanapp,   
    • 2 replies
    • 985 views

  6. [Solved] Can't access web server via FTP

    By nimeshk,   
    • 10 replies
    • 1.8k views

  7. [Solved] Tommy invitation missing

    By cj7.limited,
    • 4 replies
    • 682 views

  8. [Solved] Can't press next when creating an account

    By heirloom,
    • 2 replies
    • 721 views

  9. [Solved] Unarchive

    By kurczak9,   
    • 1 reply
    • 829 views

  10. Error: File is writeable by group

    By n10mesas,
    • 2 replies
    • 1.6k views

  11. [Solved] Release domain from suspended account

    By heirloom,
    • 1 reply
    • 617 views

  12. More PHP Upload

    By qutz,
    • 5 replies
    • 949 views

  13. [Solved] Transfer domain to new account, 404 error

    By tvhee100,   
    • 2 replies
    • 847 views

  14. Strange Error after changing the Host

    By Nivimbot_forum,
    • 1 reply
    • 582 views

  15. [Solved] unarchived my account

    By meshkat2,
    • 1 reply
    • 516 views
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