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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,440 topics in this forum

  1. Continuous run of python using subprocess does not work

    By andyye03,   
    • 3 replies
    • 1.1k views

  2. [Solved] DV CERTIFICATE FOR TOMMY SERVER

    By cle2019,
    • 11 replies
    • 1.2k views

  3. SSL Error on Subdomain

    By jpx3m.com,
    • 4 replies
    • 845 views

  4. [Solved] Request for subdomain alias

    By hrts,
    • 5 replies
    • 974 views

  5. [Solved] Please change my primary domain

    By jpx3m.com,
    • 4 replies
    • 859 views

  6. Persistent error when trying to install software through Softalicious

    By ravnl,
    • 3 replies
    • 731 views

  7. [Solved] Unarchive

    By bzame,   
    • 2 replies
    • 805 views

  8. [Solved] SFTP/FTP not working after server move

    By yeuxnive,
    • 5 replies
    • 954 views

  9. [Solved] Tommy Server Account not Registered and not in Database

    By elims,
    • 4 replies
    • 684 views

  10. Nameservers of heliohost have not been updated for about two weeks

    By niemen,
    • 5 replies
    • 920 views

  11. Urgent: Help with DNS Update

    By nimeshk,   
    • 4 replies
    • 1.3k views

  12. PHP extension to access PostgreSQL

    By mtarsa,
    • 2 replies
    • 654 views

  13. [Solved] Is Hotlink Protection Causing Internal Server Errors?

    By lorenzol,   
    • 3 replies
    • 885 views

  14. [Solved] Joining Sparkie

    By jacobale,
    • 2 replies
    • 701 views

  15. [Solved] I want to set my php limit to the following. can anyone help me please?

    By ikemba,   
    • 2 replies
    • 1.1k views
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