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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,306 topics in this forum

  1. [Solved] Please move user

    By Guest yikes,
    • 3 replies
    • 526 views
    • Guest
    • Guest

  2. [Inactive] The MySQL server is currently offline.' error on cpanel

    By ahmed349,   
    • 2 replies
    • 1.3k views

  3. [Inactive] Get some more Disk Usage Space

    By skt,   
    • 6 replies
    • 940 views

  4. [Solved] Account Password

    By alecdavi,
    • 0 replies
    • 358 views

  5. [Inactive] Free SSL certificate

    By iffatsh,   
    • 2 replies
    • 1k views

  6. [Solved] AutoSSL not running

    By Guest h4ckd0wn,
    • 4 replies
    • 820 views
    • Guest
    • Guest

  7. [Inactive] Having a problem installing Xenforo using Heliohost's MySQL database

    By guntxjak,
    • 3 replies
    • 713 views

  8. [Solved] Server Transfer Request

    By Guest,
    • 2 replies
    • 544 views

  9. [Solved] Change Primary domain

    By xtcraft,
    • 11 replies
    • 1.2k views

  10. [Solved] Remote PostgreSQL and Postgis Extension

    By yorris,   
    • 2 replies
    • 504 views

  11. [Solved] Nodejs with https support

    By sunnylo,
    • 4 replies
    • 844 views

  12. [Solved] account removed

    By devesh,
    • 2 replies
    • 587 views

  13. [Solved] Can't connect to mysql remotely

    By cvazer,   
    • 4 replies
    • 1.7k views

  14. [Inactive] Error while connecting to MySQL

    By ortez16,   
    • 1 reply
    • 1k views

  15. [Solved] The Renew button is grayed out

    By vaninf,
    • 2 replies
    • 591 views
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