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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.7k
    posts

9,440 topics in this forum

  1. [Solved] Upgrade SQL Server

    By psalmite,
    • 2 replies
    • 704 views

  2. jpmveneracion.com problems

    By jpx3m.com,
    • 3 replies
    • 726 views

  3. [Solved] Unarchive: Juplay.me

    By juplay,
    • 1 reply
    • 558 views

  4. [Solved] Websites down very frequently 1 2

    By life,   
    • 21 replies
    • 3.2k views

  5. Luckperms

    By hotmaila,   
    • 8 replies
    • 1.2k views

  6. [Solved] Create New Account

    By leaodev,
    • 1 reply
    • 556 views

  7. [Solved] Move Request From Johnny To Tommy

    By niemen,
    • 2 replies
    • 698 views

  8. Tommy is returning 522 most of the time

    By mrj,
    • 1 reply
    • 662 views

  9. [Solved] AutoSSL - assistance needed.

    By azclubco,
    • 2 replies
    • 542 views

  10. Windows cannot access //johnny.heliohost.org@SSL@2078

    By extremeplayer32,
    • 3 replies
    • 1.1k views

  11. [Solved] PDO Error

    By forsythe,   
    • 2 replies
    • 1.1k views

  12. [Solved] Change of name

    By azclubco,
    • 7 replies
    • 898 views

  13. [Solved] More Cron jobs a day

    By azclubco,
    • 2 replies
    • 603 views

  14. [Solved] Adding a TXT Record to the DNS Configuration

    By tmzafar,   
    • 4 replies
    • 1.6k views

  15. [Solved] Donation move to Tommy

    By dsgroupm,
    • 1 reply
    • 540 views
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