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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.3k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.6k
    posts

9,306 topics in this forum

  1. [Solved] Remote access for postgres please

    By brettelliot,
    • 2 replies
    • 461 views

  2. [Solved] Server Move Request

    By grlzrare,
    • 2 replies
    • 581 views

  3. [Solved] No write access to PHP session directory

    By capoker,
    • 2 replies
    • 1.4k views

  4. [Solved] telegram bot

    By h7a378a,
    • 6 replies
    • 979 views

  5. [Solved] MYSQL JDBC CONNECTION ERROR

    By Ja23,   
    • 10 replies
    • 31.9k views

  6. [Solved] Ricky 500 Error caused by a foreign language string

    By arabich,   
    • 2 replies
    • 970 views

  7. [Solved] Error adding domain.

    By ballagyr,
    • 5 replies
    • 1.2k views

  8. [Solved] AutoSSL execution

    By kengamin,
    • 3 replies
    • 644 views

  9. [Solved] Receiving monthly inactivity warnings

    By Nimb,
    • 2 replies
    • 664 views

  10. [Solved] Unable to host my domain on heliohost

    By whisdfkj,   
    • 12 replies
    • 1.4k views

  11. [Inactive] change main domain

    By andrewsl,
    • 5 replies
    • 747 views

  12. [Solved] Server Move Requests

    By richmind,
    • 1 reply
    • 407 views

  13. [Solved] Request for outbound port allow

    By logdog,
    • 3 replies
    • 700 views

  14. [Inactive] Server Lag

    By dcrogers,
    • 1 reply
    • 523 views

  15. [Solved] SSL not configured for 10 hours and 404 not found

    By LJIT,
    • 7 replies
    • 671 views
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