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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    5.9k
    posts

9951 topics in this forum

  1. [Solved] Server move request

    By rakesh73,
    • 4 replies
    • 896 views

  2. [Solved] Add a custom domain to my HelioHost account

    By tecandsoftsrv,   
    • 4 replies
    • 550 views

  3. [Solved] Please Delete My Account From Johnny, So That I Can Re-Create It On Stevie

    By AFHeaton,   
    • 4 replies
    • 951 views

  4. [Solved] Help To Backup Database

    By Thanhakendai,
    • 4 replies
    • 817 views

  5. Urgent: Help with DNS Update

    By nimeshk,   
    • 4 replies
    • 1.6k views

  6. Internal Errors?

    By Mithrandir,
    • 4 replies
    • 1.9k views
    • jje
    • jje

  7. [Solved] Cloudflare IPs

    By mlex,
    • 4 replies
    • 1.4k views

  8. [Solved] Tommy registration

    By outvibe1,
    • 4 replies
    • 1k views

  9. [Solved] Not Receiving Password Reset Mail

    By oddi,
    • 4 replies
    • 1.1k views

  10. Some Questions

    By nilayz,
    • 4 replies
    • 2.1k views

  11. [Solved] Request For Deploy

    By softlab,
    • 4 replies
    • 772 views

  12. [Solved] Ftp Log In / Email

    By j3shika,
    • 4 replies
    • 942 views

  13. [Solved] Deploy War File

    By patonoid,
    • 4 replies
    • 958 views

  14. [Solved] Account recovery and transfer to Plesk

    By callebad,
    • 4 replies
    • 787 views

  15. Please enable mod_rewrite ...

    By daCris,
    • 4 replies
    • 2.3k views
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