Phil Posted October 5, 2009 Share Posted October 5, 2009 Hi, My website appears to be unavailable and I can't see what's wrong - the site is just giving a 404 error. I logged into my cpanel (http://mrandmrsbrittain.com/cpanel) about 2 weeks ago so it's not suspended. The domain name is pointing at the heliohost nameservers so that's not the issue: host: mrandmrsbrittain.com type: NS target: ns2.heliohost.org class: IN ttl: 172771 host: mrandmrsbrittain.com type: NS target: ns1.heliohost.org class: IN ttl: 172771 Basically I haven't changed anything and I logged into my cpanel recently, so I'd appreciate some advice. Many thanks. Phil Quote Link to comment Share on other sites More sharing options...
athsur Posted October 6, 2009 Share Posted October 6, 2009 Have You Checked with Your Domain Service Provider? did u try using the cpanel from the heliohost site(heliohost.org) ? Quote Link to comment Share on other sites More sharing options...
Phil Posted October 6, 2009 Author Share Posted October 6, 2009 Thanks for the response. I actually didn't try the heliohost.org portal but I just tried that and it wouldn't let me in. I've just tried to reset my password but I haven't got a mail through yet. It's almost like my account has been trashed, but I logged into the cpanel only a couple of weeks back so I'm a bit stumped. I guess if an admin can check my account, that's the only way I'll know for sure (username: brittp). Thanks. Quote Link to comment Share on other sites More sharing options...
Ashoat Posted October 10, 2009 Share Posted October 10, 2009 It's looking like your site isn't in our system. It's probably been suspended for inactivity. Quote Link to comment Share on other sites More sharing options...
Phil Posted October 11, 2009 Author Share Posted October 11, 2009 OK, well thanks for the reply but before I found the site was down, I had logged into my cpanel no more than 2 weeks beforehand. Anyway, thanks for the hosting - it served a purpose for our wedding but I think it's time we looked at a more permanent solution. All the best. Quote Link to comment Share on other sites More sharing options...
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