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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]

Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    5.4k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    1k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    6k
    posts

  4. Email Support

    Users who wish to receive support via email can send their emails to support@heliohost.org and they will automatically be posted here for our volunteers to respond to. Direct posting is disabled.

    3.7k
    posts

10094 topics in this forum

  1. [Solved] created an account and can not connect to ftp, ftp error 10060

    By scmddm,   
    • 5 replies
    • 1.6k views

  2. [Solved] Creating a database through SQL commands

    By orange77,   
    • 2 replies
    • 1.6k views

  3. [Solved] Creating an IPv6 HTTP Tunnel

    By Guest warinca,
    • 2 replies
    • 1.3k views

  4. [Solved] creating new domains in plesk?

    By tstamphaus,
    • 2 replies
    • 903 views

  5. [Solved] Creating two domains

    By robev,
    • 4 replies
    • 235 views

  6. [Solved] creation and deletion of subdomains

    By open0,
    • 2 replies
    • 567 views

  7. [Solved] Creation of subdomain ebooks.chiquipolis.com

    By backupchiquipoli,
    • 1 reply
    • 185 views

  8. [Solved] creeate a new domain

    By coralsherwin2,
    • 1 reply
    • 109 views

  9. [Solved] Cron

    By Sandip,
    • 1 reply
    • 999 views

  10. [Solved] Cron Job

    By jpsoft,   
    • 11 replies
    • 2.5k views

  11. [Solved] Cron Jobs

    By mrj,
    • 8 replies
    • 1.3k views
    • mrj
    • mrj

  12. [Solved] Cron Jobs Missing

    By sdk,
    • 2 replies
    • 864 views
    • sdk
    • sdk

  13. [Solved] Cron Mistake

    By sanrize,
    • 1 reply
    • 891 views

  14. [Solved] Custom domain

    By Akran,
    • 1 reply
    • 566 views

  15. [Solved] custom domain

    By not733402,
    • 1 reply
    • 223 views
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