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Customer Service

If you're a customer with a problem, you've come to the right place!

This forum is NOT for asking questions about things you don't understand. Use the "Questions" forum above for such issues.

Support FAQ [READ THIS FIRST]
Click here to read the Support FAQ

Subforums

  1. Suspended and Queued Accounts

    If your account has either been wrongly suspended or queued, then please create a new topic in this forum and a support administrator will assist you.

    17.5k
    posts

  2. Blocked IPs

    If your IP address gets blocked by the server due to failed login attempts, you can post here to ask that it be unblocked.

    3k
    posts

  3. Escalated Requests

    Any issues that need to be dealt with by the Root Admin will be moved here. Direct posting is disabled.

    34k
    posts

8,023 topics in this forum

  1. HelioHost Server Monitor (created by Piotr GRD) 1 2 3

    By Piotr GRD,
    • 44 replies
    • 22.1k views

  2. Heliohost DIG DNS Checker (created by Piotr GRD)

    By Piotr GRD,
    • 8 replies
    • 8.4k views

  3. Free Domain Requests (400 Posts Required)

    By wolstech,
    • 0 replies
    • 3.2k views

  4. Contributing to the Wiki

    By Bailey,   
    • 0 replies
    • 1.7k views

  5. [Closed] Addon Domain Issues 1 2 3 4 43

    By Ashoat,
    • 635 replies
    • 105.7k views

  6. Error in ClipBucket

    By studius,   
    • 3 replies
    • 104.6k views

  7. Support FAQ [READ THIS FIRST] Updated: 05.01.11

    By Wizard,
    • 0 replies
    • 55.1k views

  8. [Solved] How to solve mysqli_connect(): (HY000/1045): Access denied for user error?

    By Hazak,   
    • 10 replies
    • 51.8k views

  9. [Solved] MYSQL JDBC CONNECTION ERROR

    By Ja23,   
    • 10 replies
    • 28.8k views

  10. Site Uptime 1 2 3 4

    By lappy512,
    • 55 replies
    • 28.3k views

  11. upload database .sql file and import with jsp

    By rohanawaw,
    • 4 replies
    • 24.1k views

  12. Filezilla failing to connect to FTP

    By khallows,
    • 7 replies
    • 16.2k views

  13. [Solved] How can I point my domain to Heliohost.org?

    By khallows,
    • 9 replies
    • 14.5k views

  14. Filezilla Can't Connect 1 2 3

    By robev,
    • 38 replies
    • 14k views

  15. Requests for domain changes 1 2 3 4 5

    By jje,
    • 65 replies
    • 13.7k views
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