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This support request is being escalated to our root admins.

Username: freethyroxine Desired aliases: nguyen-eli.xyz ; nguyen-eli.com Existing domain destination: freethyroxine.xyz

The majority of your account is being used by databases and files. You need to free up about 550MB to get below the limit, so either we need to delete most of your files, or we need to drop the databases. Alternately, you can purchase more space instead. https://heliohost.org/dashboard/storage/ The system will unsuspend you automatically if you buy more space. Do you still want something deleted? If so, what?

Domains added. Please be sure to configure DNS. The domains can take up to 2 hours to function.

We have to add and delete domains for you. Users cannot do it themselves.

and possibly because i am a dumba## and cant figure basic ui elements in plex lol

please mark this problem as solved, turns out i was setting it to the wrong domain.

I'm learning how to use laravel to make a simple crud app or something, (schoolwork) and tried to do it in here hoping for a better performance when loading things and such, but when i try to load the app from my repo: www.github.com/kenzieshane/laravel-thingy , it spews up this error: [2026-02-14 14:37:39.942] 1293378:699088b3e584d DEBUG [util_exec] [253344687202c6c0c8dad717668fe381-0] Starting: osdetect [2026-02-14 14:37:39.962] 1293378:699088b3e584d DEBUG [util_exec] [253344687202c6c0c8dad717668fe381-0] Finished in 0.01644s, Error code: 0 [2026-02-14 14:37:39.994] 1293378:699088b3e584d DEBUG [util_exec] [dcf242887c90894026b390940918758c-0] Starting: filemng cortadoistheonly file_exists /home/cortadoistheonly.helioho.st/httpdocs/composer.json [2026-02-14 14:37:40.015] 1293378:699088b3e584d DEBUG [util_exec] [dcf242887c90894026b390940918758c-0] Finished in 0.02033s, Error code: 0 [2026-02-14 14:37:40.015] 1293378:699088b3e584d DEBUG [util_exec] [7015fd54a85a6e4a28aac8fb02f137f1-0] Starting: filemng cortadoistheonly base64 /home/cortadoistheonly.helioho.st/httpdocs/composer.json [2026-02-14 14:37:40.036] 1293378:699088b3e584d DEBUG [util_exec] [7015fd54a85a6e4a28aac8fb02f137f1-0] Finished in 0.02059s, Error code: 0 [2026-02-14 14:37:40.036] 1293378:699088b3e584d DEBUG [util_exec] [474f251062f2cf539870768cc476ed19-0] Starting: filemng cortadoistheonly file_exists /home/cortadoistheonly.helioho.st/httpdocs/composer.lock [2026-02-14 14:37:40.056] 1293378:699088b3e584d DEBUG [util_exec] [474f251062f2cf539870768cc476ed19-0] Finished in 0.01926s, Error code: 0 [2026-02-14 14:37:40.056] 1293378:699088b3e584d DEBUG [util_exec] [25e4e5562cfd12f231991b9629d28451-0] Starting: filemng cortadoistheonly base64 /home/cortadoistheonly.helioho.st/httpdocs/composer.lock [2026-02-14 14:37:40.084] 1293378:699088b3e584d DEBUG [util_exec] [25e4e5562cfd12f231991b9629d28451-0] Finished in 0.02769s, Error code: 0 [2026-02-14 14:37:40.455] 1293378:699088b3e584d DEBUG [api-rpc/composer] Incoming API-RPC request [97ee93faef71a5feec09951c3cf341dd]: <?xml version="1.0" encoding="UTF-8"?> <packet version="1.6.9.1"> <site> <get> <filter> <id>4584</id> </filter> <dataset> <hosting/> </dataset> </get> </site> </packet> [2026-02-14 14:37:40.456] 1293378:699088b3e584d DEBUG [panel] Protocol version: 1.6.9.1 [2026-02-14 14:37:40.533] 1293378:699088b3e584d DEBUG [panel] run operator site [2026-02-14 14:37:40.740] 1293378:699088b3e584d DEBUG [util_exec] [376f1d9d1aeaf7433c73de802b4e1910-0] Starting: filemng root file_exists /home/system/cortadoistheonly.helioho.st/conf/vhost.conf --allow-root [2026-02-14 14:37:40.761] 1293378:699088b3e584d DEBUG [util_exec] [376f1d9d1aeaf7433c73de802b4e1910-0] Finished in 0.02011s, Error code: 0 [2026-02-14 14:37:40.761] 1293378:699088b3e584d DEBUG [util_exec] [da202ceb3424ba5372258b85856c1f67-0] Starting: filemng root base64 /home/system/cortadoistheonly.helioho.st/conf/vhost.conf --allow-root [2026-02-14 14:37:40.781] 1293378:699088b3e584d DEBUG [util_exec] [da202ceb3424ba5372258b85856c1f67-0] Finished in 0.02024s, Error code: 0 [2026-02-14 14:37:40.782] 1293378:699088b3e584d DEBUG [util_exec] [2d8ece95a8237ed992f7e22a9ac6f80b-0] Starting: filemng root file_exists /home/system/cortadoistheonly.helioho.st/conf/vhost_ssl.conf --allow-root [2026-02-14 14:37:40.802] 1293378:699088b3e584d DEBUG [util_exec] [2d8ece95a8237ed992f7e22a9ac6f80b-0] Finished in 0.02046s, Error code: 0 [2026-02-14 14:37:40.803] 1293378:699088b3e584d DEBUG [util_exec] [db2bcab897eeec79591259f76bfba4d6-0] Starting: filemng root base64 /home/system/cortadoistheonly.helioho.st/conf/vhost_ssl.conf --allow-root [2026-02-14 14:37:40.828] 1293378:699088b3e584d DEBUG [util_exec] [db2bcab897eeec79591259f76bfba4d6-0] Finished in 0.0248s, Error code: 0 [2026-02-14 14:37:40.828] 1293378:699088b3e584d DEBUG [util_exec] [a230ad99337f758a17cb75b461e92143-0] Starting: filemng root file_exists /home/system/cortadoistheonly.helioho.st/conf/vhost_nginx.conf --allow-root [2026-02-14 14:37:40.849] 1293378:699088b3e584d DEBUG [util_exec] [a230ad99337f758a17cb75b461e92143-0] Finished in 0.02099s, Error code: 0 [2026-02-14 14:37:40.857] 1293378:699088b3e584d DEBUG [api-rpc/composer] API-RPC response [97ee93faef71a5feec09951c3cf341dd]: <?xml version="1.0" encoding="UTF-8"?> <packet version="1.6.9.1"> <site> <get> <result> <status>ok</status> <filter-id>4584</filter-id> <id>4584</id> <data> <hosting> <vrt_hst> <property> <name>seo-redirect</name> <value>none</value> </property> <property> <name>ftp_login</name> <value>cortadoistheonly</value> </property> <property> <name>ftp_password</name> <value>******</value> </property> <property> <name>ftp_password_type</name> <value>crypt</value> </property> <property> <name>ftp_quota</name> <value>1048576000</value> </property> <property> <name>ssl</name> <value>true</value> </property> <property> <name>ssl-redirect</name> <value>false</value> </property> <property> <name>shell</name> <value>/bin/false</value> </property> <property> <name>php</name> <value>true</value> </property> <property> <name>php_handler_id</name> <value>plesk-php83-fastcgi</value> </property> <property> <name>unpaid_website_status</name> <value>suspended</value> </property> <property> <name>ssi</name> <value>true</value> </property> <property> <name>cgi</name> <value>true</value> </property> <property> <name>perl</name> <value>false</value> </property> <property> <name>python</name> <value>false</value> </property> <property> <name>asp</name> <value>false</value> </property> <property> <name>asp_dot_net</name> <value>false</value> </property> <property> <name>webstat</name> <value>awstats</value> </property> <property> <name>webstat_protected</name> <value>true</value> </property> <property> <name>errdocs</name> <value>false</value> </property> <property> <name>wuscripts</name> <value>true</value> </property> <property> <name>at_domains</name> <value>false</value> </property> <property> <name>fastcgi</name> <value>true</value> </property> <property> <name>cgi_mode</name> <value/> </property> <property> <name>www_root</name> <value>/home/cortadoistheonly.helioho.st/httpdocs</value> </property> <property> <name>certificate_name</name> <value>Lets Encrypt cortadoistheonly.helioho.st</value> </property> <property> <name>session.save_path</name> <value>/tmp</value> </property> <property> <name>open_basedir</name> <value>{WEBSPACEROOT}{/}{:}{TMP}{/}</value> </property> <property> <name>error_reporting</name> <value>E_ALL &amp; ~E_NOTICE &amp; ~E_STRICT &amp; ~E_DEPRECATED</value> </property> <property> <name>display_errors</name> <value>on</value> </property> <property> <name>disable_functions</name> <value>opcache_get_status,exec,passthru,proc_nice,proc_open,shell_exec,system,popen,pcntl_exec</value> </property> <property> <name>pm.max_children</name> <value>10</value> </property> <property> <name>pm.max_requests</name> <value>0</value> </property> <property> <name>pm</name> <value>ondemand</value> </property> <property> <name>pm.start_servers</name> <value>1</value> </property> <property> <name>pm.min_spare_servers</name> <value>1</value> </property> <property> <name>pm.max_spare_servers</name> <value>1</value> </property> <property> <name>web-server-expires-static-only</name> <value>true</value> </property> <property> <name>apache-restrict-follow-sym-links</name> <value>true</value> </property> <property> <name>nginx-proxy-mode</name> <value>true</value> </property> <property> <name>nginx-transparent-mode</name> <value>false</value> </property> <property> <name>nginx-serve-static</name> <value>true</value> </property> <property> <name>nginx-static-extensions</name> <value>ac3 avi bmp bz2 css cue dat doc docx dts eot exe flv gif gz htm ico img iso jpeg jpg js mkv mp3 mp4 mpeg mpg ogg pdf png ppt pptx qt rar rm svg swf tar tgz ttf txt wav woff woff2 xls xlsx zip webp</value> </property> <property> <name>nginx-client-max-body-size</name> <value>134217728</value> </property> <property> <name>nginx-cache-enabled</name> <value>false</value> </property> <property> <name>nginx-cache-size</name> <value>67108864</value> </property> <property> <name>nginx-cache-timeout</name> <value>5</value> </property> <property> <name>nginx-cache-key</name> <value>$scheme$request_method$host$request_uri</value> </property> <property> <name>nginx-cache-bypass-header-nocache</name> <value>true</value> </property> <property> <name>nginx-cache-bypass-header-auth</name> <value>true</value> </property> <property> <name>nginx-cache-bypass-get-nocache</name> <value>true</value> </property> <property> <name>nginx-cache-use-stale-5xx</name> <value>true</value> </property> <property> <name>nginx-cache-use-stale-4xx</name> <value>false</value> </property> <property> <name>nginx-cache-use-stale-updating</name> <value>true</value> </property> <property> <name>additional-settings</name> <value>&lt;Location /&gt; Options +Indexes AllowOverride All &lt;/Location&gt; </value> </property> <property> <name>additional-ssl-settings</name> <value>&lt;Location /&gt; Options +Indexes AllowOverride All &lt;/Location&gt; </value> </property> <property> <name>waf-rule-engine</name> <value>on</value> </property> <ip_address>64.62.151.106</ip_address> <ip_address>2001:470:1:1ee::2009</ip_address> </vrt_hst> </hosting> </data> </result> </get> </site> </packet> [2026-02-14 14:37:40.859] 1293378:699088b3e584d DEBUG [extension/composer] [699088b4d1ceb] Starting: '/usr/local/psa/admin/bin/filemng' 'cortadoistheonly' 'exec' '/home/cortadoistheonly.helioho.st/httpdocs' 'env' 'PATH=/opt/plesk/php/8.3/bin:/usr/local/sbin:/usr/local/bin:/usr/sbin:/usr/bin' '/opt/plesk/php/8.3/bin/php' '-d' 'safe_mode=off' '-d' 'display_errors=off' '-d' 'open_basedir=' '-d' 'error_reporting=341' '/usr/local/psa/var/modules/composer//composer.phar' 'install' '--prefer-dist' '--no-dev' '--working-dir=/home/cortadoistheonly.helioho.st/httpdocs' [2026-02-14 14:37:41.431] 1293378:699088b3e584d DEBUG [extension/composer] [699088b4d1ceb] Finished in 0.57143s, Error code: 2 [2026-02-14 14:37:42.053] 1293378:699088b3e584d DEBUG [panel] Execute: '/usr/local/psa/admin/bin/send-error-report' Installing dependencies from lock file Verifying lock file contents can be installed on current platform. Your lock file does not contain a compatible set of packages. Please run composer update. Problem 1 - symfony/clock is locked to version v8.0.0 and an update of this package was not requested. - symfony/clock v8.0.0 requires php >=8.4 -> your php version (8.3.28) does not satisfy that requirement. Problem 2 - symfony/css-selector is locked to version v8.0.0 and an update of this package was not requested. - symfony/css-selector v8.0.0 requires php >=8.4 -> your php version (8.3.28) does not satisfy that requirement. Problem 3 - symfony/event-dispatcher is locked to version v8.0.4 and an update of this package was not requested. - symfony/event-dispatcher v8.0.4 requires php >=8.4 -> your php version (8.3.28) does not satisfy that requirement. Problem 4 - symfony/string is locked to version v8.0.4 and an update of this package was not requested. - symfony/string v8.0.4 requires php >=8.4 -> your php version (8.3.28) does not satisfy that requirement. Problem 5 - symfony/translation is locked to version v8.0.4 and an update of this package was not requested. - symfony/translation v8.0.4 requires php >=8.4 -> your php version (8.3.28) does not satisfy that requirement. Problem 6 - nesbot/carbon is locked to version 3.11.1 and an update of this package was not requested. - nesbot/carbon 3.11.1 requires symfony/clock ^6.3.12 || ^7.0 || ^8.0 -> satisfiable by symfony/clock[v8.0.0]. - symfony/clock v8.0.0 requires php >=8.4 -> your php version (8.3.28) does not satisfy that requirement. Failed

Hi, my username is lightningbird can you please add www.scavengercult.org www.spacecamp.website thank you!

How an new user can edit add and delete his/her domain name in easy way

Hi, I need to delete some items from my domain to bring the account out of suspension status

I've changed the main domain on your account for you to lifelinetap.helioho.st. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Username: chaveztim439 Current Domain Name: chaveztim439.helioho.st Domain Name that we want: lifelinetap.helio.st

Domain added. it can take up to 2 hours to start working.

Could you add "rtbp.hosts.name" to my account for me? Thanks so much!

Domains added. it can take up to 2 hours for them to start working.

Please add domains 'devinco.me' and 'devincome.com'

Flask docs tells me (here: https://flask.palletsprojects.com/en/stable/deploying/ ) that I shouldn't just use the normal flask server by itself, and recommends pairing it with Gunicorn, waitress, or some other library. I'm gonna choose gunicorn, as it is the only one of their list that Johnny has installed (here: https://krydos2.heliohost.org/pyinfo/info3.12.py ). However, Heliohost offers no shell, so I cant use their `gunicorn main:app` command. How am I supposed to use it? Is there some way to do so in pure python?

Thank you!!

Subdomain added. root@control [~]# dig +short A @ns1.heliohost.org cloud.luan.eng.br 64.62.199.199 root@control [~]# dig +short AAAA @ns1.heliohost.org cloud.luan.eng.br 2001:470:1:1ee::131

It's already a little late for OP, since they already purchased the VPS, but for anyone who searches and finds this topic. You don't need SSH access to run a Discord bot. You can see our guide for running a Discord bot at https://wiki.helionet.org/Discord_Bot This guide will work on Morty, Tommy, or the free Johnny plan even without SSH. That said, SSH does make it easier, so it's fine to get a VPS instead if you'd prefer to do it that way. Your VPS currently expires on 2026-08-13. $19 of Morty credit is worth about 160 days on the Mercury VPS with the 10% discount for paying 6 months in advance, so your new expiration date is 2027-01-20. We'll email you on that date with a link to pay for the next 6 months if you want to continue the subscription.

Thanks. Checking now.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for your new domain to fully work. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Please note there is a risk of data loss when main domains are changed, so I made a full backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

This support request is being escalated to our VPS admins.

Hello! I currently have the domain luan.eng.br pointing to my heliohost website (luanreis) I also have a vps account (luanreis1) Can you please configure subdomain cloud.luan.eng.br to point to my vps (64.62.199.199) Thank you