All Activity

Hello I need add a TXT record for google webmaster tools twoofswords.net google-site-verification=Cpxik_4rIOKQyCGSZYXBz4MI7I3PxedoV6rVrT36QR0 I cant find any way to edit dns in Plesk , can you help me ? thank you w2hsystem

Apologies if I was unclear - I'm looking to have codecreature.helioho.st point to codecreature.net, so the helioho.st site would be the alias and the .net site is the actual website. It looks like it's been set the other way around

Understood, very grateful for the quick and useful response. Thank you very much!

This support request is being escalated to our VPS admins.

Escalating to get Hestia installed for you.

Someone probably just did a normal domain add. When we add domains, they automatically get set up as an additional website because our admin tools do not support aliases even though Plesk itself can handle them. The domain codecreature.net has been manually converted to an alias. It can take up to 2 hours to function.

A root admin can set up the alias for you, I'll escalate this thread to their attention.

Your account is suspended for High Server Usage, specifically using 200.38 GB memory when the limit is 200 GB. Node is one of the top reasons for users getting their accounts suspended, since it uses a lot of server resources. We have a Node.js guidance page in the Wiki here: https://wiki.helionet.org/Node.js and if you use Node, we recommend you structure your app in the same way as the example app in the tutorial. Following this structure will make sure your Node app uses Passenger, to help try to keep the load within the limits allowed on the shared hosting server. I have unsuspended the account now. Please fix the issue quickly or else the same high load is likely to happen, which will lead to the system suspending your account again and there are a limited number of unsuspensions that can take place for the same reason.

HelioHost Username: jaguerra27 Server: Tommy Main domain: jaguerra27.helioho.st Today I tried to access to plex using my heliohost account (jaguerra27) and I received the notice that my account has been suspended, with no mail notificacion or hay other advise. I think it was a wrong suspenssion, because I only store a database and trying to deploy a NodeJS application, with no success, so I desist and I am only using the database. If the suspenssion is legit, at least allow me to enter to the database to made a dump, or send me to my mail if it is not possible to access, beause I have only saved the account for a read-only access to the database, the admin account is inside Plex, and I cannot enter to get it. Thank you very much.

Not sure if you've noticed this edit: It wasn't hacked. The file was a temporary script I created during emergency maintenance in 2021-2022, when cPanel was inaccessible and Plesk had not yet been deployed. It was recently flagged by the system. Since the file was created a long time ago, I didn't immediately recall it. If a reset is still required, there's no need to back up the files, as I have copies of the important files locally.

I'm looking to convert my existing helioho.st domain to an alias for my custom .net website. I'd like it to point to the root directory - I'm a little confused about this part, as I just had the .net site added and it appears that the document root was set to /codecreature.net instead of the usual /httpdocs. The wiki on parked domains says aliases can only point to the httpdocs directory. Is there a way to fix the document root? username: prax alias: codecreature.helioho.st destination for the alias: codecreature.net

Hestia would be fine. Thank you for double-checking! I appreciate it!

There are 667 files on your account. I'm not going to look at each one to make sure it's not malware. You can have 2 or 3 files backed up.

Yes, please back up all files except for the malware, and I will handle them with care. Thank you.

Your account was hacked then. Our policy on hacked accounts is to require a reset which deletes all files and restores all settings back to default. Are there any files you need a backup of?

Yes, a long time ago when the cpanel was inaccessible, I had to resort to this unconventional method to manage files. I completely forgot about it. Please help me delete it.

Did you upload this file?

Added.

This support request is being escalated to our root admins for their consideration, since it seems you weren't entirely certain ("it may have been") what files you were hosting.

Unsuspended. It may take a few minutes to work again.

Domain added. it can take up to 2 hours to start working. a root admin can assist with the dns records. escalating....

It may have been some legacy experimental or learning code, with no intention of causing harm or damage. If it has caused any issues, I sincerely apologize. I kindly request that you remove the related files and help unsuspend my account.

Since we never heard back from you, and you never paid for the Morty plan, you have been moved back to Johnny which doesn't have support for PostGIS, and this thread has been marked solved. Let us know if there is anything else we can help you with.

My username is kangjoyeuse. Can you add forcoder.my.id to my account and also add following dns record? name: mail.aliasvault type: A content: <public ip> name: aliasvault type: MX priority: 10 content: mail.aliasvault.forcoder.my.id

I apologize for using this alias. I've sent you a message with the email address. Thank you.