All Activity

Thank you

My username is mendozalvarito and I want to add three domains to my account: 1. app 2. api 3. portfolio

We’ve updated our records to indicate that you want to keep the sat4all account. The other account has been banned and will delete on its own in 60 days.

Hello Please keep that server, I already send emial to support regarding rafal1509@gmail.com account to delete the duplicate server. Thank you

Domain added. it can take up to 2 hours to start working.

We've updated our records to indicate that you want to keep the other account sat4all. The rafal1509 account will be automatically banned in about 2 hours when the 24 hour warning period runs out. Thank you for complying with the terms of service.

testing.helioho.st

Thank you so much. It works perfectly.

HelioHost Account Username: senex Domain Name: https://senex.helioho.st Hello, I want to authenticate my domain to use it with Brevo Can you please add these DNS records for my subdomain? 01. Type: TXT Name: senex Value: brevo-code:e662eed8832071071fca5e974b92ba84 02. Type: CNAME Name: brevo1._domainkey.senex Value: b1.senex-helioho-st.dkim.brevo.com 03. Type: CNAME Name: brevo2._domainkey.senex Value: b2.senex-helioho-st.dkim.brevo.com 04. Type: TXT Name: _dmarc.senex Value: v=DMARC1; p=none; rua=mailto:rua@dmarc.brevo.com Thank You for your support. maryelliot238@gmail.com 2025-10-01

Looks like you've raised another duplicate request here despite having been answered here so I am locking this thread. As I've already asked you once here and a second time here: Please do not create duplicate forum threads for the same issue. Since this is the 3rd time I am asking you not to raise duplicate requests, please take a moment to read through our Three Strike Policy. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request as well as to other users who ask for help.

Dear HelioHost Support Team, I am writing to sincerely apologize for unintentionally violating your Terms of Service by creating multiple accounts. I recognize that I also missed the 24-hour window to address this issue and take full responsibility for my oversight. I have since thoroughly reviewed the Terms of Service and completely understand the critical importance of the one-account-per-user policy, which is in place to ensure fair resource distribution for all users in the community. Could you please kindly reinstate my primary account and suspend or delete any other accounts associated with my email address? I would be grateful if you could keep the following account active: · Username to keep: elogrimhamed3 · Email associated with the account: [elogrimhamed3@gmail.com] I assure you that I will strictly adhere to all HelioHost rules moving forward and will ensure this does not happen again. Thank you very much for your time and for considering my request. Sincerely, elogrimhamed3

Domain added, it'll take effect in about half an hour. You'll need to create an A/AAAA record to Tommy's IP or switch to HelioHost's nameservers if you haven't already.

Please, my username is "osmaralvarez6911" and I want you to add the following domain "cbba.tecnoprueba.site", greetings

This account was suspended because you failed to provide a license for the paid software you were using. We can unsuspend this account after you provide proof that you have a valid license for the software.

Hello Please remove the server privateaibot.heliohost.us set on this email address. I set another one as i did read term and condition, and the first one i have some issue and could not make few things working, apologies for that Rafal

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Dear HelioHost Support Team, I am writing to follow up on the email you sent me regarding the multiple accounts. I sincerely apologize for missing the 24-hour response window; it was an oversight on my part. You were absolutely correct that I had created three Tommy accounts. I have now read the Terms of Service carefully and understand the violation. I would like to formally request to unsuspend and keep only one of my accounts. The username I wish to maintain is: Username: [Gjamesbrown76] I understand and fully respect the reason behind this policy, especially for a non-profit service. Please feel free to permanently suspend or delete my other two accounts. I truly value the service you provide and apologize again for the inconvenience. Thank you for your understanding and consideration. Sincerely, Gjamesbrown76

Thanks!

In this case, you can use the Errordocument directive in .htaccess for each domain. for example: # For 403 errors Errordocument 403 /errors/403.html # For 404 errors Errordocument 404 /errors/404.html Note that you can name the folders/error pages anything you want.

Thanks for the reply, MoneyBroz. For me, it seems all domains (primary and addons) all share the same common `error_documents` directory. Am I missing a setting where I can specify where each addon domain's error_documents is located?

$4.00 per month, or $21.60 per 6 months (10% discount)?

You can learn how to do that here: https://wiki.helionet.org/Custom_Error_Pages

Domains removed.

Domain added, will take effect in about an hour. You'll need to configure an A/AAAA record or switch to HelioHost's nameservers if you haven't already.

Hi can you please add nourscene.pro to my account . Thanks in advance.