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I have started the reset. You will receive an email in a few minutes with a link. Click the link in that email to continue to reset process. Let us know if you need help with anything else.

yeah, you can do it. Hopefully it will be easy to bring it back to life, as I was using it.

please reboot my vps thanks

Domain added, it'll take effect in about 95 minutes. You'll need to create an A/AAAA record to Morty's IP if you're not using HelioHost's nameservers.

Hi. Please add the domain casamarcial.com.br to my account. Thanks!

Let us know if you're ready to do the account reset.

I have removed all the domains except jeffersonmidei.helioho.st, as that is your main domain. Is there a domain you would prefer to become your main domain? I cannot remove it without replacing it with something else.

Looks like wolstech added this domain for you. Remember to create an A/AAAA record to Johnny's IP if you're not using our nameservers.

Glad to hear it's solved. If you notice anything's wrong, feel free to reach back out.

This morning the city in California where our datacenter is located had a power outage. It took the city a few hours to restore the power, but once the power was back on all of our servers booted up. Everything should be online and fully functional now, but if you notice any issues please let us know.

Please check your PMs for information regarding your Lily account.

yeah, thanks @Krydos I just downloaded the pleskbackup-kg.tar - 350mb Ill have to look later on how to use it.

Does it work now?

Got a response already...the backup system is still down due to the recent outage. We're waiting on our provider to turn a storage appliance on for us...so yeah, just try again later/tomorrow.

Backups are usually available instantly once you request them. The outage may have caused something to happen that's preventing the download though. I've asked about it in a staff channel and am waiting to find out more about why this would happen...

Thanks guys, I thinks it is already solved

Same. Understood. Thank you! :)

sorry for the waiting... I didn't have the notifications ON for this. If you think its better to reset it, Ill be downloading the files (update here on this: I followed the link and received the mail, but the link shows: ERROR: Backup file can't be found.) Ill try later to download, it may take some time? Will I be able to handle my domains by my self? or will I need to ask you to config it too?

Hurricane Elect had an outage. It could take maybe 30 minutes to an hour to get everything squared away.

I cant open my terminal vps. ping return timeout

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please reset the account and delete all the files.

I found your account with only 2 x Os: zoom5555 I've escalated this thread to Wolstech who can set you up on Lily when he has a moment. 🙂 Once it's been created, he'll reach out to you with the credentials.

Domain renamed. That said, the domain you requested is showing as for sale and hasn't been purchased so it's not going to work: https://heliohost.org/partners/namecheap/kindstance.org.uk

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage. In your case, the bulk of your data is in the git folder (540MB), with the other 460MB in httpdocs.