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On 2026-01-16 you created a Morty account with the username ronnievillegas. On 2026-02-08 you paid $2 to move your Morty account to Tommy for some unknown reason. On 2026-02-10 you tried to create a new Morty account using the same email address as your previous account that is now on Tommy.

There is already an account on Tommy using that email address. Are you trying to create a second account, or what exactly are you trying to do?

Hi, i can't seem to find an option to change from php to node on my domain "virgofest.heliohost.us". The other 2 domains i have, they are on node by default. Do i need to ask you guys here to change it? Also, plesk has an annoying message on the lower right bottom that says "The dump of aguxone_virgofest_db is ready. You can download it." that came from when i backuped the database, but never dissapeared. Thanks in advance

Confirmation of step 3 provided here: https://helionet.org/index/topic/66887-restart-or-reload-the-wsgi-server/ so that thread's been escalated. Since this thread was initially for the add domain that's been completed, I'll mark this one as [Solved].

This support request is being escalated to our root admins.

Please check your PMs for information regarding your Lily account.

Ops… sorry! I didn’t see your previous message - my bad Yes, I already created a flask.wsgi file, and I know that WSGI Control Access uses at least 260 GB of memory per day, so my bill will probably be around $1.91 or more per month.

Please see here for the information we requested from you in order to progress the request for WSGI Control Access: https://helionet.org/index/topic/66862-wsgi-control-access-add-new-domain/#findComment-298258

Hello, Could you please verify if I currently have the permission to restart or reload the WSGI server at atenahub.app.br myself? If not, I would appreciate it if you could enable this feature. Thanks.

Thanks @KazVee. 🙏

I've escalated this thread for Wolstech's attention who can set that up for you.

Domain changed. It can take up to 2 hours to take effect. Also, I responded regarding the Morty account in your other topic here: https://helionet.org/index/topic/66881-create-account-error/#comment-298316

Can you try opening the link in the invite email again using something Chromium-based (Chrome/Edge/Brave/etc.) and see if it will let you finish the registration?

Hello, Kindly assist to create an account for me on Lily to enable me deploy .net applications. Thank you.

hi i want to request a new website or domain for our project, since the last one I bought is my domain name "ronnie.helioho.st" supposed to be it is our project name "sharecircle.helioho.st" i hope you will consider me this time, because 5$ for students are not joke. thamk you

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Deleted.

Please, delete my forum account.

An administrator would be able to help you with this. What web browser were you using?

I cannot create an account it says; Account Creation Error Uh oh! Something went wrong. I encountered an error while trying to create your account. I recommend either going back to try creating your account again or open a support ticket so we can help you fix the error.

A subscription limit of 0 means you've been blocked from sending email. Users are limited to a maximum of 50 emails per day. Your account sent 73 back on October 25 and lost its ability to send email as a result. Note that for our accounts, we count by recipient so a single email sent to 2 people will count as 2 emails. I've gone ahead and reset it for you. You should be able to send email again shortly.

Hello, I recently upgraded to Morty to improve my website performance and to future-proof a bit. When I try to send outgoing email - I get a message "The mail limit has been reached." I found the subscription for my account and apparently the limit is set to 0? On my domains I can set the limit to 50 messages per hour, and on mailboxes 10...so I am just wondering if 0 as the limit on my subscription was intentional or a bug. Thanks in advance!

Hello! I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Hello, Please reset my account username: alwalid server: johnny

The peel and jobs subdomains have been removed. Please note there is a risk of data loss when domains are removed, since the folder for the domain inside Plesk will be deleted. I made a full account backup for you before I removed the domain, in case you need any of the old files. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups You can keep track of the domains on your account by going to: Login > Plesk > Websites & Domains > you can view and count your domains to ensure they remain under the Tommy server limit of 10 maximum. The shoptions.net and temporarytest.shoptions.net domains have now been added. Please note that it may take up to 2 hours for the changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache