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This support request is being escalated to our root admins.

Good day! I just bought a VPS plan. But, after purchase, I saw in the dashboard that the email I used was from the email in my PayPal account which is an old email alias which I just removed. After I removed that email alias on PayPal, in the Heliohost dashboard, it doesn't reflect the new email. Username: bochard07

I tried forwarding all my cancian@ateus.net to ateusnet@gmail.com, just to join both accounts, it didn't work due to the 10 mails/hour limit. Ok, but now I can't seem to disable that, and every time I send an email to cancian@ateus.net I get another copy at ateusnet@gmail.com. External emails don't get forwarded. Could you check if there is some sort of loop going on? I've deleted and rebuilt all the mail accounts, and this doesn't disable the forwarding. And the logs say I'm somehow sending too much mail.

Domain removed. since removing a domain sometimes deletes the files associated with it, you can download a backup of your account before the removal at https://heliohost.org/backup

username: chrisohps domain to be removed: app.23bill.com Thank You.

No problem. Let us know if you need help with anything else.

Thank you for your help! Also, I want to say sorry and thank you for your patience with me. I managed to get my Tommy account suspended three times because I had no idea what I was doing back then. Thanks for putting up with me!

Here is a link to pay $21.60 for 6 months with a 10% discount. Your current monthly subscription expires on 2026-02-15 so there are 22 days of free trial before the link will start billing since you're already got a partial month paid for. https://www.paypal.com/cgi-bin/webscr?cmd=_s-xclick&hosted_button_id=BPQXE3GEC2CUJ

Domains added. They can take up to 2 hours to work.

I've escalated this thread to Krydos who can generate the link for you. 🙂

Thank you @wolstech! Changing the password worked. It probably just a weird bug.

Hello. I want to pay for my VPS for 6 more months Please send me a PayPal link Username of VPS account is: vpsadmin .. Mail : rostikkalugniy14@gmail.com Thanks

Getting suspended can cause weird issues like this on occasion. That log is basically "username or password is incorrect". Try changing the mailbox password in Plesk.

I am using Tommy account on Heliohost. Just yesterday, I got an email that my account has been deactivated due to inactivity, so I reactivated it the same day. However, the next day (today), I checked my main email: mail@bochard.net but I found that it wasn't connected. I tried to reconnect but it won't do, I am very sure that the password is right, though. I test to login using my other email account under bochard.net but it worked. It's weird that on mail@bochard.net it won't connect, and the email says connection refused. Would it be possible that there is some bug arised at the time I reactivated my account?

I'd like to add the domains "ateus.net", "niilismo.net" and "dietclock.app" to my account. My username is "cancian". "Ateus.net" should be the main domain, if such distinction is required.

.linkpc.net and .publicvm.com have been removed and jo3.org and .run.place has been added and updated with links Will work on sites later.

Subdomains added. it can take up to 2 hours for them to start working. Also in the future, do not post support related topics in the Suspended and Queued accounts section of the forum unless your account is suspended, Post's like this are to be posted in the Customer Service section instead.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Finally, we don't need to see the order certificate from nic. I've deleted the file from your post for privacy and data protection reasons, since it contained your full name and that doesn't need to be shared publicly. 🙂

Hi, I would like the domains ai.scutoid.top and posterboard.scutoid.top thanks, Scutoid

my account's name is akel. i bought the domain akels [dot] cl from nic. I'd like to use it as my main domain. let me know if i need to send something else

Upgraded.

I've escalated this thread to Krydos. 🙂

Hello / Krydos My apologies, the package is primarily created to stabilize my system but one of the functions is used in many areas, and it needed just a tiny change. This should be the last request concerning this package for now, I don't anticipate any further changes on it. Thank you!

Domain added. it can take up to 2 hours to start working.

Your main domain has been changed to pb.helioho.st.