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Hello, as per my HelioHost account, adding or removing a domain needs to be requested. The domain to be removed is softhauz.tech. The new domain is softhauz.ca. Follow-up request (if available): SSL/TLS certificate for softhauz.ca. Host Plan: Morty, Username: softhauz

I cannot find your account. What is your hosting username?

Hello administrator, my website has been running for more than two years, and I have always been sharing my studies, life, and travels, without any other violations. Please help review it again and restore my account. Thank you! The following website content is information I have backed up for your review. https://www.wxk.icu/

Just out of curiosity, what is the font used in the HelioHost logo? There are a few similar that I've seen, but none are an exact match.

This support request is being escalated to our root admins.

Yes it does. Thank you.

Please, add USD 20 at the fund of my account. username: talesaz e-mail: azevedotales@outlook.com PayPal Transaction ID: 78913702A17177408 Thanks!

Hello! I noticed that your contact email address for your HelioHost account is on a domain hosted with us. This means that if you ever forget your HelioHost account password and try to reset it, the password reset email will be sent to your account on HelioHost that you forgot the password to, so you'll be stuck. We strongly recommend setting your HelioHost account email to an email address that is not on a domain hosted with us. That way if there's any issue accessing your HelioHost account, a password reset email will go to an email address you can still access. To change the email address on your account, you can login and go to: Plesk > Account > My Profile > General > External email address Please note that when you change your email address it may take up to 2 hours to sync to the main website so in the meantime you can login with the username (not email) on the main heliohost.org website. After a couple hours you should be able to login at heliohost.org with either your username or your new external email address. I've also added those subdomains to your account. It may take up to 2 hours for the domain changes to take effect, and they won't work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello my username is "srjnetwork" and right now I have the main-domain "magdalenajalisco.org" to my account. I would like to add the following subdomains to my account biblioteca.magdalenajalisco.org proteccioncivil.magdalenajalisco.org hospitalregional.magdalenajalisco.org centrodesalud.magdalenajalisco.org parroquia.magdalenajalisco.org Thank you very very much in advance!

Does it work now?

What is the name of the database?

These have to be created on our end. What username do you want (must start with username_ ) and what folder do you want as the root?

Krydos can look for this for you.

I believe the last time this happened (you log into SFTP and see a single folder with your username that you cannot open), it was an internal problem with the SFTP config. Krydos can fix this.

I recently reset my account. After that, I cannot get into default directory via FileZilla. I have read the Wiki and it doesn't mention anything that I have experienced. It should be mentioned that after the reset, I used Sitejet Builder AI to create a homepage for me just to have something on my site. Here is an example of the log output, as well as a screenshot. Status: Connecting to johnny.heliohost.org:1373... Status: Using username "poppabuzz". Status: Connected to johnny.heliohost.org Status: Retrieving directory listing... Status: Listing directory / Status: Directory listing of "/" successful Status: Retrieving directory listing of "/poppabuzz"... Command: cd "poppabuzz" Error: Directory /poppabuzz: permission denied Error: Failed to retrieve directory listing

The site works properly for me in Chrome on my PC. Not sure what was wrong with MB's phone...

I've added the domain and subdomain to your account for you. Please note that it may take up to 2 hours for the domain changes to take effect, and they will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I did try clearing all History, including casche. Your screen shot show: "{"error": "Endpoint not found"} The web page should display: see attached Why is this not being displayed?

Hi admin, please add a domain and subdomain to my account 1.Your hosting account username: ngochsn 2.The full addon domain name you want, including the top-level domain (TLD): ngoc.info 3.The subdomain you want added: about

Domain changed, it'll take effect within the next two hours. You'll need to create an A/AAAA record to Johnny's IP or switch to HelioHost's nameservers for the domain to work.

Dear, my username is mahmudiabdelaziz please I need to change the domain to wpdev-egypt.pp.ua Sincerely,

Hello HelioHost team, I hope you’re doing well. My account was previously on a higher Morty hosting plan, but due to financial limitations I was recently moved back to the free plan. Unfortunately, during this downgrade, my website’s database was deleted, even though all my source files are still intact in my account. I would like to kindly ask if it’s possible to recover or restore a backup of my database from before the downgrade. It’s a very important project for me, and even a partial backup would be extremely helpful. Here are some details that may help you locate my account: Username: Emmanuelfosso205 Domain / Subdomain: https://smartify.helioho.st/ Approximate date of downgrade: 2nd November 2025 Thank you very much for your help and understanding. I really appreciate the amazing service your team provides, and I’d be very grateful if you could check whether a backup of my database still exists. Best regards, Emmanuelfosso205

The headers were in English because I changed them for you. I already fixed the CGI bin folder for you as well as the permissions. They should not all be turned on, and the server will refuse to run the script for security reasons if you do set them that way. Either way, glad to see everything is working now.

Thanks! I solved it.

● I didn't have a cgi-bin folder, so I created it manually. Is there a way to restore and repair it? ● I enabled all file and directory permissions. ● The headers are in English, I just checked. I'm attaching the error logo.