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Yeah, it's pointless to mess with it right now because you're still on the old plan and any changes we make may be reverted when you change the the new plan. Keep an eye on the Account tab and when it says "HelioHost 2000 MB" instead of "HelioHost 2000 MB old" then we can take a look at it if it's not fixed already.

Thank you for that clarification! If you are implying that I should be able to change it, I am unable too, it says my default is 100MB and cannot gonna exceed that, If the issue is tied to the old vs new plans and should be fixed when I am moved over then feel free to correct me or just ignore this. Thanks!

When we fixed the 503 error we uncovered some strange bugs in the most recent versions of Plesk which caused some permissions to disappear. We are still in the process of transferring people from the old broken plans to the new ones. You can tell if you've been moved by going to 1. Login at https://heliohost.org/login/ 2. Continue to Plesk 3. Account in left menu 4. Check Plan Name As you can see you're on an "old" plan currently. Also it looks like your mailbox size is unlimited, not 100 MB.

An administrator can look into this for you. It looks like your account storage space is still 2000 MB, so it might be an unintended side effect of the recent changes to email.

Hello, I noticed that my maximum(or default) mailbox size on the Tommy account used to be 2GB, but now it’s showing as 100MB. I’m not expecting an increase or anything, just curious if this was a recent change or if something’s off on my end. Thanks in advance!

Remote access enabled. host=65.19.154.94 port=5432 user=moisesbaly_balyonline_db_user dbname=moisesbaly_balyonline_db password=<set in Plesk>

That domain is already your main domain. The www subdomain exists by default and does not need to be requested.

Hi; My account username is fthasdd kindly add the following subdomain to my account please: www.largerworld.cc Thank you

Just following up to make sure you now see Scheduled Tasks back inside your Plesk? The issue was fixed back on May 14 and I see it again in my test account, but please let us know if you're still having any trouble.

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Please change the main domain to largerworld.cc for my account fthasdd

This support request is being escalated to our root admins who can set that up for you. 🙂

Hello – Please enable remote access to Postgres DB, see below params: db name: moisesbaly_balyonline_db user name: moisesbaly_balyonline_db_user domain: balyonline.helioho.st Thank you, @Krydos

No you should be fine. the 503 errors were from webmail being enabled on every account on the server.

I see, thanks for the info. Does that mean that if I use mail on one of my subdomains I can expect more 503 "terrors"?

Your account has been reset, you should receive an email to recreate your account shortly.

Pease reset my account joaoricardobo. wipe data

We can add domains for you. You can choose to either add a subdomain, a heliohost.us or helioho.st domain, or a domain you own through a registrar.

je souhaiterais ajouter des domaines

Got ya. Thanks for the help. If I have any further question, I will follow up.

I've added both subdomains for you, they should take effect in about 20 minutes. To the best of my knowledge, it's not possible to change where files are loaded from for a domain in Plesk.

That is fine. Once they are setup, where do I go in the interface to adjust where they point to or load files? Thanks

I can add those subdomains as well, however unfortunately it's not possible for me to modify which directories they will correspond to.

Domain added.

VTS is looking to add domain lovedbyme.shop