All Activity

OK Thanks, I wait for help in this thread.

I see that your account was recently reset. This is a known issue with accounts that get reset, Krydos would need to fix the issue for you. In the meantime you can use the Plesk file manager to upload and download files.

When I log in with FileZilla to tommy.heliohost.org:1373, it opens "/" folder and all I see is a folder called "robev". When I try opening it, it says permission denied and failed to retrieve directory listing. What am I doing wrong?

This support request is being escalated to our root admins who can help you with this.

My account name is zaisty and domain is bladerunner.top. Please help me setup secure my email with SPF, DKIM and DMARC records. I'm new in this so please help me do all the settings. Thank You.

I've added those domains to your account for you. Please note that it may take up to 2 hours for the changes to take effect. If after a full 2 hours they don't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Could you please create two domains for me? My username is robev. One is thetaryag (thetaryag.robbiewolfe.heliohost.us ?) The other is parshaponders (parshaponders.robbiewolfe.heliohost.us) Thanks

Sounds good.

Interesting. Okay thank you it's all reset. If I run into any other issues I'll make a new thread.

The reason is because this forum account has the username robev, so the hosting account robev is reserved for the email address that matches the forum account. This is an intentional feature to help people not have their username stolen as long as the forum account exists. The email address on your hosting account actually matches the forum username repwolfe, but that account doesn't have any posts even so I'm going to merge it to this forum account and set the email address to match the hosting account. Try using the username robev now that the email addresses match.

I'm trying to reuse my old account name robev but it says it's not available. Maybe I need to cancel my VPS first? In any event I cancelled my VPS just now. Still not letting me use robev. If this is the reason for the issue perhaps it needs to be deleted first? It says it's in the queue.

I have started the reset. In a few minutes you'll receive an email. Click the link in that email to take the next step in the reset process.

Yes sorry I meant to say that.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello. I would like to add the domain auth.ryofist.dev to my account. My HelioHost username is ryofist.

Ready to do an account reset now? This will delete all of your files, and reset your account back to the default state. Once the account is recreated you can restore whatever you need from the full backup.

Increased, it'll take up to 2 hours to become effective. For the space, 920MB of it is in files. Those Moodle installs are much more than 74MB each. The private folder is softaculous backups.

Hi all, I've managed to follow the link again and create an account thanks for the quick responses

Domain added. It can take up to 2 hours to function. We don't offer self-service DNS editing at this time. You would need to provide the records you need and we would have to change them on our end if you need custom entries when using our name servers.

We found the invite. It looks like you're half-registered (it shows you clicked the link but did not finish registration, stopping at/after the password screen). Click the link in your welcome email again and see if it will let you complete the registration.

You're welcome Glad to see you were able to get the logs and fix the code issue. Please let us know if you need anything else.

I see your email address in the account requests list. Could you please provide the transaction ID of the payment, so we can investigate this further? Thanks!

Glad you sorted it out, I'll mark this request as [Answered]. For other forum users who see this post: We offer information on how to connect with FileZilla in our technical documentation at: https://wiki.helionet.org/Uploading_Files For most support requests, a quick search on the main page of the Wiki should offer some guidance: https://wiki.helionet.org/

oh, i forgot to edit a file in my site lol...

Solved again lol