All Activity

Plesk itself is capable of restoring backups (and in fact, unarchiving an account is exactly this), but we don't allow user-created/user-supplied backups to be restored for security reasons, as it's possible to tamper with the backups in a manner such that they would compromise the server when restored. Only the admin-created backup available from https://heliohost.org/backup/ (or the archive from an account that was previously archived) can be restored automatically, and an admin has to do it for you.

That is indeed a common cause. Our recommendation is that you not use a VPN if possible... if you do, and your connection happens to share a VPN exit server with any other user, all of the accounts accessed through the VPN will get suspended. Unsuspended. It may take a few minutes to work again.

I just read this in Wiki: "Backups cannot be restored directly in Plesk using the 'Restore' button. To restore a backup, you must first extract the backup file on your local machine, then upload the specific parts you need." It sounds like backup will not do what I thought it would. It appears that backup will restore only files and not settings (e.g., php, php composer). Is this correct? By the way, what is the 'Restore' button for if it is not to restore the backup?

Do I have to reset my account before doing a full backup restore, or will the full backup restore overwrite everything I currently have. I want to go back to the state of the full backup.

Hi wolstech, I assure that I don't own multiple accounts. I'm using a VPN. This could be the reason that let the system to mistakenly associate me with other accounts.

I think I forgot to unsuspend it earlier, but just noticed in the logs that another admin unsuspended it. It did unsuspend normally from what I can see. Please try again, then try resetting the password if you're still unable to log in: https://heliohost.org/reset/

Thanks for your reply. miniproxy was discovered on GitHub just for testing purposes the other codes just webpages for Communicate with our local players. So I found still can not login my account,please help!

The requested modules have been installed. You can see the list of installed modules and their versions for Johnny's Python 3.12 at https://krydos2.heliohost.org/pyinfo/info3.12.py In the future if you request additional modules, please make sure you check this list and don't request modules that are already installed.

The disposable email was not the cause of the suspension, though it was also a violation. Thank you for fixing that. However, your primary reason for suspension is multiple accounts. Users are only allowed to have one account. Can you explain why we are seeing indications that at least 3 other accounts might belong to you?

Python 3.12

What version of python are you using?

autobahn==24.4.2 requests==2.32.4 Twisted==24.7.0 ws4py==0.5.1

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. 🙂 I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

I've renamed the miniproxy.php file to miniproxy.php.disabled so it won't run, and unsuspended you. Please remove this and any other proxy-related components within 24 hours. Your account doesn't appear to have the more typical node-based proxy we find (vless/xray), so I'm not going to require it be reset. I'm not sure what the rest of the code on your account does though since I can't read Chinese. It looks like some kind of game blacklist? Can you explain what the rest of it is for?

Reset my Account User name: moddriodco

Dear Support Team, My account has been suspended, and I understand this is due to a violation of your Terms of Service, specifically regarding the use of a disposable email address for registration. I acknowledge my oversight in this matter. I have since updated my account with a new, non-disposable email address. I kindly request that you review my account and consider reinstating it. I assure you that I have now complied with your terms, and I am committed to adhering to all HelioHost policies going forward. Thank you for your time and consideration.

Ok, I will delete proxy ,unsuspeneded please.

I have received the email and created the account again. Now I can start with a fresh installation. Many Thanks! Best Regards,

You were suspended for hosting a proxy, which is against our terms of service. If you're interested in continuing to host a proxy, you'll need to purchase a VPS, otherwise we can reset your account on the condition that you will not host another proxy.

a. oxoxklqrrb b. Johnny c. nb.helioho.st

This was resolved here: https://helionet.org/index/topic/64726-hh823366-re-morty-account/ Marking this thread [Solved].

Space added. It looks like your email is already set to the one you mentioned, so I'm guessing you changed it on your side already. Please let us know if you need anything else.

Thanks for confirming, I have unsuspended Brayan2005 now.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. As you've already pointed it to the HelioHost nameservers, there's nothing else you need to do. 🙂 If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Thanks! The name is "scouting" on Morty. I used my private email address for the payment. Apparently, that's also automatically used for the HelioHost account. Can it be changed to "arjan.snijders@scoutingschipluiden.nl"? Not a big problem as it stays like this.