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I took a look around your VPS, but there are too many errors to fix them all within an reasonable amount of time. It's pointless to spend 6 hours fixing all the issues. I recommend doing a free rebuild. A rebuild wipes all of your data, deletes the OS, and reinstalls everything back to the default state. Make sure you have a backup of anything you need prior to requesting a rebuild because once it's deleted there is no way to recover it.

I have done that, but the problem has not been fixed, is there anything else might exist MoneyBroz.

Please read: https://wiki.helionet.org/PhpMyAdmin_MariaDB_Access_Denied_Error

I cannot access database from this link: https://johnny.heliohost.org/phpMyAdmin can you left off the restriction imposed please. I have used the database user name and password correctly i got denied accessing database.

Deleted.

It's been 5 days, and your trial ends in 2 days. Is everything working? Would you like to stay on Morty or get moved back to Johnny (which doesn't support PostGIS)?

This support request is being escalated to our root admins.

Greetings, i would like my account forum to be deleted.

Thanks!

You've also created a request here https://helionet.org/index/topic/65418-request-add-domain-taufikhzmyid/#comment-293241 and on Discord https://discord.com/channels/398197622168616962/398538798994161664/1409112538108530688 Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

You've already created a request here https://helionet.org/index/topic/65419-request-to-add-and-change-main-domain-to-taufikhzmyid-and-add-new-domain-taufikhzheliohost/ and on Discord https://discord.com/channels/398197622168616962/398538798994161664/1409112538108530688 Please note that creating duplicate requests can lead to delays in responses to you. Please see here for more details: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help?

Hi, I'm logging on and I'm tring to modify the php script. Thanks

Krydos will need to assist with this.

Hello Admin, My username is taufikhizet1350. I would like to request the following changes to my hosting account: 1. Please add and change my main domain to: taufikhz.my.id 2. Please add the domain: taufikhz.helioho.st Thank you very much for your help.

Hi, I'd like to access the Hosting Tools, such as Domain Manager, Database Manager, or File Manager to optimize my website. This isn't possible because when I log in to https://heliohost.org/login/ it says the site is suspended. Is there a way to log in? Once I'm logged in, I can make changes to the PHP scripts. Thanks, Marco

Hello Admin, My username is taufikhizet1350. I would like to add my domain taufikhz.my.id to my hosting account. Thank you.

You were suspended for high MariaDB load. I'm not sure if it's for too many concurrent connections or something else, Krydos would be able to give more specific details. I've unsuspended your account, but you will need to optimize your website or risk being resuspended.

Hello, I would like the blocked website to be reactivated. Can you explain why it was blocked? The website is used to display IoT data from home devices. Thank you. Marco

I've escalated this request for Wolstech's attention who can set up a Lily account for you when he has a moment. He'll reply to this thread when it's all ready to go. 🙂

Dear friends, could I request access to dotnet? Thank you!

It's happening on my VPS

The pending suspension for that account has been cancelled. The other user hasn't contacted us yet, so easy enough for us to fix. Shared IPs do indeed cause this issue, and it's been occurring more and more frequently lately due to the use of VPNs along with smaller providers using networks with frequently rotating / shared exit IPs...

Hello, 4 hours ago i had a message for Terms of Service Violation, because more than one account shared the same IP, i have one account. First time this happens to me. Yesterday I had logged into my account at HelioHost.org from my mobile internet connection which of course does not have its own Public IP but it has Private IP and the Public internet IP is used by many users, this would be an explanation. I didn't expect that would happen. Another explanation is if I had forgotten the VPN open. I will not login again to my account from IP that shared from many users. This could be a solution for multiple accounts but also there may be many false violations as it happened to me. account: papadopoulosxxx@gmail.com

This was resolved in the Staff channel, marking this thread as [Solved].

We didn't even see this until now since it's posted in a section of the forum that isn't meant for support (we don't monitor the General Discussion sections nearly as closely as we do the actual support sections). Moved to customer service. Is this issue occurring on your VPS? Or do you have a Plesk account with a different username? For this account, there's two issues: Webmail isn't turned on in Plesk (Plesk->(your domain)->Mail Tab->Mail Settings->set Webmail = Roundcuble->Apply->Wait 2 hours Afraid.org is a known incompatibility with our service...it breaks basically all email related features among other things. For best results, use our name servers instead. If the domain is registered through them, I believe you need to contact their support to have NS records enabled so you use our NS.