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Hello! I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hi admin, Please add this domain easybillsy.online to my hosting account. Thank you so much.

WSGI control access has been enabled on the domain carcareus.com. To restart your Django app and load new code changes in simply edit /home/nrchoudhari.heliohost.us/carcareus.com/config/dispatch.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

The hourly limit has been set to 100 and the daily limit has been set to 500.

Your limit has been increased to 500.

This support request is being escalated to our root admins who can help you with this.

Hi, For the domain carcareus.com I need access to restart my Django app. Below are the required details. 1. username: shree21 2. On Morty Server: Yes 3. dispatch.wsgi created: Yes 4. Billing will increase: Ok 5. Domain name: carcareus.com

Request 2 Username: msbsurfi Domain: dmcbonesbank.org Email: support@dmcbonesbank.org Answer to requirements: 1. Hourly 100 mails and daily 500 mails 2. User Registration and Donation form submission 3. They click on the unsubscribe link sent at the footer of every mail. 4. Created 5. Created 6. Yes 7. No we do not share or sell email addresses or any info 8. Example email attached

I have added the unsubscribe link, it will be added in future mails. (https://www.hhfn.org.bd/unsubscribe/)

Sure I'll edit the mail template to add instructions on how to opt out/unsubscribe

You're actually at 8/5 domains for your plan. Would you like to remove some domains, or upgrade to a plan that allows more domains?

Can you get this implemented?

1. 500 is ok for now I think, during bulk mail sending (update to members) I'll require 200 mails to be sent within a minute. So hourly 500 mails and daily 1000 mails will be far more safe though during normal days total mail count will be within 10-20. 2. Submission of forms mentioned before. 3. They can just reply to remove their info from database, we regularly check inbox. 4. Created 5. Created 6. No currently emails do not have a unsubscribe link, recipients have to reply back to unsubscribe 7. No we do not share or sell email addresses or any info 8. Example email attached (Todays Update email to our members)

This support request is being escalated to our root admins who can set this up for you.

Hi Heliohost team, my username is alberto4 my domain name is aftershannon.com the server is johnny the ns servers are: ns1.heliohost.org, ns2.heliohost.org would you be so kind to add the SPF DKIM and DMARC records, so I can send email properly? . thank you

We do not allow an unlimited email setting however we can increase the number of emails for you. Here is the questions we need to ask you before increasing them: 1. How many emails you plan to send per day? 2. Where you get the email addresses from? 3. How can recipients of your emails unsubscribe? 4. Do you have an unsubscribe@yourdomain.com address set up? 5. Do you have an abuse@yourdomain.com address set up? 6. Does each email have a link to unsubscribe? 7. Do you share or sell email addresses that you get? 8. Post an example of the messages being sent.

Username: hhfn Domain: hhfn.org.bd Can you please remove the mail sending restrictions for support@hhfn.org.bd and allow unlimited mail sending. This mail is used to send regular updates to our members who registered themselves via https://hhfn.org.bd/membership/ Also people get confirmation mails when they fill this form: https://hhfn.org.bd/fund-request/ Also there is a good amount of options in admin panel which uses this mail address to continuously notify admins, mail triggered by their activities. We'll soon add the privacy policy and report abuse option in our website for compliance to terms of Heliohost. Regards, MD Shifat Bin Siddique

It looks like you were already on Morty, and for some reason on 2026-03-11 you decided to downgrade to Tommy. I can move you back to Morty for free if you want, and you already have a balance of $16.38 which should last you about 16 months as long as you don't have any load overages.

This issue appears to be resolved now that the protection has been disabled and apache has restarted. Your site is now working.

I haven’t been waiting for two hours yet; I’m sorry to trouble you.

Looks like you also asked this in the Discord support channel so two unpaid volunteers duplicated their time and effort needlessly. https://discord.com/channels/398197622168616962/398538798994161664/1482381552251048057 Please do not create duplicate requests for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Some helpers are more active in Discord, or the forum, or on the email support inbox. Asking the same question in multiple places can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Thanks!

This is a DNS issue. You have the news.burken.com subdomain pointed to Morty's IP address, but the account is on Tommy. You'll need to correct the A and AAAA records at your DNS provider.

Did you already remove the protection in Plesk and wait a full 2 hours after doing so?

I mistakenly used the website’s ‘password-protected directories’ feature to secure the root directory, and now my entire website is inaccessible. The error log reads: “[Sat Mar 14 13:49:44.614786 2026] [authn_file:error] [pid 872695:tid 872727] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://a1642979808.helioho.st/ [Sat Mar 14 13:49:44.812037 2026] [authn_file:error] [pid 872695:tid 872721] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://tommy.heliohost.org/ [Sat Mar 14 13:49:45.170750 2026] [authn_file:error] [pid 872695:tid 872719] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://tommy.heliohost.org/ [Sat Mar 14 13:49:45.646896 2026] [authn_file:error] [pid 872695:tid 872730] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://a1642979808.helioho.st/ [Sat Mar 14 13:49:54.095130 2026] [authn_file:error] [pid 872417:tid 872460] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs [Sat Mar 14 13:49:54.736687 2026] [authn_file:error] [pid 872695:tid 872742] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs [Sat Mar 14 13:49:55.117294 2026] [authn_file:error] [pid 872695:tid 872737] (2)No such file or directory: [client 13.250.42.105:0] AH01620: Could not open password file: /home/system/a1642979808.helioho.st/pd/d..httpdocs, referer: https://a1642979808.helioho.st/flasktest/ [Sat Mar 14 13:50:22.030473 2026] [auth_basic:error] [pid 872695:tid 872718] [client 13.250.42.105:0] AH01618: user 1642979808@qq.com not found: /flasktest/”How should I recover

To whom it may concern; Since the recent changes I ordered for my account, I have been experiencing an SSL issue whenever I access the https://news.burken.com on my account. I fist get the "Your connection to this site is not secure" warning in Chrome then it resolves to the Morty cPanel login page, Can't figure out what's causing this issue. Any help with this would be appreciated. Chris