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This support request is being escalated to our root admins.

Hello, i want to add papale.my.id to my hosting. can you make it so i behave the same as the main domain, like plj.my.id and papale.my.id would display the same webpages

no reply again ? ... i only need data on email and i will delete domain from here

We've been seeing these 503s a lot recently, heavy traffic to the server (including intermittent DDoS attacks against webmail) have been to blame for those. It's caused by the server being too busy with other requests, not really anything you can fix on your part. The error itself "can't apply process slot" basically means there were no process slots left to start PHP when your website was called. I've asked again about these errors in a staff channel since you're not the only one complaining about them, but there isn't a fix for these at the moment besides switching to Morty or buying a VPS and running your own server. Error 504 is usually a result of your script taking too long to execute. This could be inefficient code, or could just be high server load (server too busy to finish within the timeout period). Error 502 if you see it would be Apache restarting and is normal. Usually happens every 2 hours and lasts a few minutes.

Thanks

Your account was suspended for High Server Usage due to using 200.28 GB memory when the daily limit is 200 GB. I have unsuspended the account now, please give it a few moments to get back up and running. Please fix the issue quickly since if there are no code changes made, it's very likely the system will suspend your account again. If you're not sure how to reduce your account load, let us know more about what apps / programming language you're using and we can offer tips to try to keep the load down. For example, WordPress and Node are among the top reasons for accounts to be suspended.

Also I want WSGI Control Access. username: shazee09 server name: tommy domain: shahzaib.heliohost.us

You're welcome! 🙂 This support request is being escalated to our root admins for their consideration.

My account been suspended due to high load, ill figure it out maybe i've uploaded too much changes to it in one day

Hey @wolstech I need these on Python 3.12. git+https://github.com/rongardF/tvdatafeed.git git+https://github.com/analyzerrest/python-tradingview-ta.git prettytable==3.16.0 scikit-learn==1.6.1 PyMySQL==1.1.1 fastapi==0.115.12 uvicorn==0.34.2

Hi, I don't think I violated any terms of use. But anyway, my account was suspended while I was developing and finishing my site. My site is designed to generate links for personal use, does it not allowed?

Thank You! Solved it!

Hello, I am not able to ssh into VPS12. I recently upgraded from ubuntu 20 to 22. I was able to upgrade, but after reboot, I am not able to ssh into it.

@KazVee, Python 3.12 Noted about the guidelines. Thanks!

Please let us know what version of Python you need the module installed for: 3.9 or 3.12? We have a page in the Wiki that explains the details we need to consider requests for additional modules, if you need to ask for others in the future. 🙂 It also has links to see all the modules already installed on the server that are available to use: https://wiki.helionet.org/Python_Tutorial#Request_Additional_Python_Modules

Hi @Krydos, I am using tommy server and would need your help in installing yfinance pyhton module. I am building a personal portfolio manager app that requires this. Thanks! -Shashanka

Solved

Hey everyone, My website is fully live, but I’m running into some frustrating issues. The most frequent problem is a 503 Service Unavailable error. Occasionally, I also get a 504 Gateway Timeout. On top of that, the site experiences constant lag though oddly, when I ping the domain, I get a stable 53ms response. However, trying to load specific pages results in endless loading and sluggish performance. My users trying to access the website also experience the same things I did. I’m trying to figure out whether this is a problem with the website itself or something related to the server configuration. Would really appreciate any insights or suggestions! Thanks in advance Cheers!

You've got to admit this does not scream "I'm a legitimate email provider" We see criminals, phishers, spammers, etc. sign up with email addresses that when checked have messages like this all the time. Unsuspended.

Hi, It is not a disposable email address. It is an alias. I apply aliases to every account I sign up for. Banks, cellular providers, airlines, etc. The alias forwards the email back to my primary email address. That way I can maintain my privacy and not have spam going direct to my primary email. Also, I can filter any spam messages based on which alias receives it. It is a sensible way to handle email accounts. Right now I could generate a fresh gmail address and give you that as my contact detail. Now that (gmail) would really be a disposable address. If my alias email is "disposable" then how come I am seeing daily "LetsEncrypt" warning email alerts showing up on it. Disposable = Use it once for an hour, and then it disappears. Alias: yncfvzbi@anonaddy.me Alias service: https://addy.io Regards, Jordan.

Wolstech will be able to help you with this when he's free.

Hello, i'd like to deploy a ASP.NET app and i've noticed that it must be done on Lily. is it possible to create an account for me? Thank you!

All HelioHost staff are volunteers who help out in their spare time. In order to be mindful of their time, please make sure you check the list of modules already installed on your server before asking for modules, to make sure you are not asking for things that are already installed. For example, you have asked for numpy and pandas, both of which are already available on both Python 3.9 and Python 3.12 on the Tommy server that you're on. If you need a different version of these than the ones already installed, please provide this information as part of your request. Please take a moment to review the list of modules already installed against your request list. You can use Control + F to search for the module names on the page. Once you've doublechecked you are not asking for other modules that already exist on the server for the version of Python you're using, please let us know, and be sure to also confirm which version of Python you need them for. Thanks very much! 🙂

Plesk doesn't do a very good job of filtering Passenger and WSGI logs. It's only accessible to root admins because it has a lot of private info from other accounts in the same file. Create a file named .env and use the python module dotenv to load it.

Thanks a lot for giving me remote access for the postgres. Where can I see this log? I looked for it all over the logs section in Plesk, couldn't find it. Another question is, how can I use environment variables when deploying?