All Activity

The export laws do apply to software. I know with cPanel, since that company is headquartered in the US, therefore US export laws applied to us providing access to their software that we were running. Even though the software never leaves our US based servers, allowing people from countries that the government of the country of origin of the software decides if it can be "exported" even if there is no money changing hands, such as free hosting. Plesk is headquartered in Canada so I would assume it is Canadian export laws that would decide whether Syrians can use Plesk or not. Canada has also eased sanctions on Syria starting in March of this year, so I think Canada would be ok with us "exporting" their software to Syria. Plus there is precedent of other Syrian websites and webhosting companies are already using Plesk. The Canadian general permit is valid until August 25th of this year, and it may or not be renewed at that time. Likewise, the US agreement tentatively ends on December 2nd, but could be revoked at any time. Yep, definitely. Sure, but if either Canada, the origin of some of our software, or the US, the origin of our hardware, changes the rules again we will need to suspend all Syrian accounts immediately. You should be able to create an account now.

While we have the ability to restore them, backup and restore is not a service we officially offer. I've done it before for users, and we routinely make them for people, but we do not guarantee they'll actually work when you need it. We legally have to say this, otherwise someone could sue for data loss. For example: If we reset your account it'll be overwritten with the state of the account immediately before the reset, if our server's hard disks go bad or we get ransomware (again) we may lose it, etc. We can't guarantee that they will actually be there when you need them, so even though we have a backup, you are expected to also have your own and be able to extract the files and upload them to fix your account if needed. The easiest way to do this is to simply download the file from https://heliohost.org/backup/ and store it somewhere safe. We can always walk you through extracting it and manually setting up your account if it became necessary,

Here is the prior conversation: Plesk itself is capable of restoring backups (and in fact, unarchiving an account is exactly this), but we don't allow user-created/user-supplied backups to be restored for security reasons, as it's possible to tamper with the backups in a manner such that they would compromise the server when restored. Only the admin-created backup available from https://heliohost.org/backup/ (or the archive from an account that was previously archived) can be restored automatically, and an admin has to do it for you.

Totally confused. I thought you had told me that only Admin are allowed to restore an account with a backup made by Admin. I'm confused because you are stating, "It is the users responsibility to maintain local backups and be capable of manually restoring their account, if needed." In my Backup section, I have made a backup, but there is no button to Restore. Did I misunderstand our previous dialogs? Did you make a backup?

Most programming languages allow you to specify a time zone in your code. For example, PHP has date_default_timezone_set() that can be used to make your code work with another time zone. Changing the actual server time or the Plesk timezone is not supported.

Duplicate request. You also posted in English which I escalated.. https://helionet.org/index/topic/64816-krydos-syria-damascus/?do=getNewComment

Looks like June 5. https://www.omm.com/insights/alerts-publications/economic-sanctions-relief-for-syria-provides-opportunities-and-risks-for-us-companies/ it does say that the lifting of sanctions is subject to change or be revoked, but that trade with Syria is currently authorized except for trade with people/companies on a specific list attached to the general license. Keep in mind that even if we do allow Syrian users, we would be required to ban them again in the event that the sanctions are reimposed. I'm also not sure whether our service would be prohibited due to export controls or not, which they said do still apply. Escalating to Krydos to see what he says.

Created. Please keep in mind however that, per our terms of service, HelioHost does not guarantee the availability of the service (including the ability to restore backups) and is not responsible for data loss of any kind. As such, we do not guarantee the availability, validity, accuracy, or completeness of any backup we may have. It is the users responsibility to maintain local backups and be capable of manually restoring their account, if needed.

It appears my account uses the Prime Meridian, Greenwich, England, time zone. Can I set my account to use my time zone?

My account is finally functioning as expected. Please make a backup of my account so you could restore if needed. Thanks, wapps

I've added that domain to the account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up the DNS with the domain registrar. To configure the DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to the server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I let a friend of mine use the account temporarily to upload files and help fix the website. If there’s anything I can do to have the account unsuspended, without affecting any user or anyone, I am ready to take the necessary steps to resolve this issue.

Dear Hillo Net Team, Following the recent removal of U.S. sanctions on Syria, we kindly ask you to lift access restrictions on Syrian users. We believe this would restore fair access and align with current international updates. Thank you for your understanding. Best regards,

عزيزي فريق حلو نت، بعد رفع العقوبات الأمريكية مؤخرا عن سوريا، نطلب منكم رفع القيود المفروضة على المستخدمين السوريين. نعتقد أن هذا من شأنه أن يعيد الوصول العادل ويتماشى مع التحديثات الدولية الحالية. شكرا لتفهمك. مع خالص تحياتي

Good day! I would like to request to add the domain '1932washhouse.com' to the account 'mrjaybenz'. Thank you!

thank you!!

Related email support case: Morty accounts are exempt from the multiple account policy, so no exception is needed for that. Notes have been added to the account indicating that he gave approval for you to maintain it.

You're suspended for multiple accounts. Users are only allowed to have one account. The other account in this pair has already been kept per the request in this topic: https://helionet.org/index/topic/64718-solved-request-for-account-unsuspension/ Can you explain why you were seen logging into 2 accounts?

Yeah that can happen at times. If the server is experiencing high load, account creations (and maintenance tasks like inactivity notices/suspensions) are delayed until the load goes back down.

update: he already emailed you guys!

Hi, I got an account today on Johnny, but Account creation has been in progress for over 2 hours. Will you please look into this when you get a chance. Thank you. Edit: Never mind, account was just created. Thanks.

I am requesting the unsuspension of the Helioho account registered under the email address jeanelleegalasinao@gmail.com. I believe the issue may have been caused by two users accessing the same account, which might have triggered an error or problem. As a result, both my account and web domain have become inaccessible. Username of suspended account: stma Heliohost main domain: stma.helioho.st I would appreciate any assistance in resolving this issue. Thank you.

wow! thanks for your quick response

Hi wolstech, I am getting this error when trying to connect my app to the DB: "🔥 Fatal login error: Error: getaddrinfo ENOTFOUND tommy.heliohost.org:3306" The hostname "tommy.helihost.org:3306" cannot be found by the app. I've got the below option checked, is there somewhere else I need to enable external DB access, or is there a different hostURL I need to use? EDIT: nevermind, issue was I was keeping the :3306 when I didn't realise I already had a separate environment variable for the port so it was double porting the URL. Kind Regards, Michael Hoffmann

You were suspended for creating multiple accounts, which is against our terms of service. Which account do you want to keep?