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You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Krydos or MoneyBroz needs to do this for you.

Domain added. It may take up to 2 hours to start working.

I downloaded the new backup. I believe the rebuild can begin.

Hey, could you please add this spheria.helioho.st to my account username: taksinraja01

Hello! I would like to have my server VPS136 rebuilded with a fresh OS. Thank you very much

I've changed your main domain to turismosostenibile.helioho.st. It should take effect in about 1.5 hours.

We can't remove your main domain without replacing it with another domain. What is it that you are trying to accomplish?

username: carloceli23 domain: carloceli23.helioho.st

I need to add a new domain for my account with the name "turismosostenibile.helioho.st" (if possible). Thank you for your work.

The other account in this particular pair is no longer eligible for unsuspension because its owner was affiliated with a prohibited country. This one can be kept since it currently has no indications that it's otherwise violating the terms of service. Unsuspended. It may take a few minutes to start working again.

You were suspended for creating multiple accounts, which is against our terms of service. Which account do you want to keep?

Dear Support Team, I am writing to appeal the suspension of my account. I have reviewed the Terms of Service, and I believe the suspension may have been triggered by a misunderstanding related to my use of a VPN. To protect my privacy and ensure secure access, I regularly use a VPN while browsing online. I now realize that this might have caused my account activity to appear unusual, or possibly similar to that of multiple accounts, due to changing IP addresses or shared VPN IPs. Please rest assured that I operate only one account and have not violated any of your policies intentionally. I kindly ask that you review my case, as I believe this suspension was a false positive. I am fully committed to following all of your platform’s rules and am happy to provide any additional information needed to clarify the situation. Thank you for your time and understanding. I look forward to your response and hope for a resolution soon. Best regards,

Dear Support Team, I recently received a notification that my account has been suspended. I have reviewed the Terms of Service, and I believe this action may have been taken in error. To the best of my knowledge, I have not engaged in any activity that would violate your platform’s rules or policies. If there was any misunderstanding or if my actions were misinterpreted, I sincerely apologize and would appreciate the opportunity to clarify the situation. I kindly request that you review my case and consider lifting the suspension on my account. If there is any further information or action required from my side, please do let me know—I am more than willing to cooperate fully to resolve this matter. Thank you for your attention and understanding

thank you

What is your username and the domain you would like to remove?

The Python module email is part of the standard install and doesn't need to be requested. The other modules were installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

The new backup including the website directory has been uploaded to the https://heliohost.org/backup/ system. Let us know if you have everything you need now. Once your VPS is rebuilt everything is deleted permanently and there is no way to recover it.

I would remove my domain because i inserted the wrong name.

We appreciate your attention to the Terms of Service. 🙂 If you had used the Account Move button from the Dashboard (https://heliohost.org/dashboard/move/) your account would have been automatically moved without the risk of having the 2 accounts, but it's no big deal, we can move your account manually. I have cancelled the Tommy invite that was emailed to your .hm email address, and started the account move process now. You will receive an email when the move has been completed. Please also make sure to check your spam folder. Your username (and the email address on your account that you should check for the Account Move confirmation email) will be the same as you had on Johnny. If you want to change your email address to the .hm one, you can do this inside Plesk once the move has finished. Please note that it can take up to an hour for the email change to be reflected inside Plesk, if you do change this info. Since there is a risk of data loss when accounts are moved, I made a full account backup for you before I started the account move process. If you need any old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups Please let us know if we can help with anything else. 🙂 For future users who may see this thread: For account moves, please check out https://wiki.helionet.org/Moving_Your_Account

Please do not create duplicate forum threads for the same issue. All helpers are unpaid volunteers who donate their time to assist others. Asking the same question in multiple posts can lead to wasted effort and slower support. For guidance on where and how to ask for help, see: https://wiki.helionet.org/FAQ#Where_do_I_ask_for_help? To understand how Community-Powered Technical Support works, visit: https://wiki.helionet.org/FAQ#How_does_community-powered_support_work? For support response timelines (SLAs and ETAs), check: https://wiki.helionet.org/ETA Posting the same question multiple times may delay answers to your request. Please follow replies to your initial query here: https://helionet.org/index/topic/64508-suspended-oktavaokt/#comment-290090 Locking this duplicate request.

oktavaokt Johnny oktavaokt.helioho.st

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect. If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

oktavaokt Johnny oktavaokt.helioho.st

Hi, I made a donation to the Tommy server using the email romany.hm@gmail.com. I received the invitation to create the Tommy account, but I already have an account on Johnny. I'm not creating the new account because it would violate the rule of having only one Johnny or Tommy account. Please link my username to the Tommy server. My username is jhromany.