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My username is rafael0，and I need to change the hii.pp.ua domain name to helio.hii.pp.ua, thank you very much!

Your account valkopt has been unsuspended, please give it a few moments to fully reinstate. Please make sure to follow our Terms of Service. Sometimes users make more than 1 account because they don't know they can have up to 10 domains on a single account. Sometimes users make multiple accounts because they don't know they can upgrade their account storage space. If either of these apply to your situation, please let us know and we'd be happy to provide more details, or you can browse our Wiki for more info on addon domains or storage space increases: https://wiki.helionet.org/

Yes, please. Thank you

Domain added. it can take up to 2 hours to start working.

My account username is `coder248` and the addon domain I would like to add is `math.moshchuk.com` Thanks!

Oh, I have that kind of luck sometimes! 😅 I've unblocked your IP again. Even if I did know the failed attempt limit I probably shouldn't share it for security reasons. Please try to connect again, and let us know if you have any more trouble.

Is the failed connection attempt limit `3`, perhaps? I went back to my root heliohost username and sftp password, but my SFTP client (Panic's Transmit.app) kept trying to use an ssh key instead of the saved password. That required adding a block to my `~/.ssh/config`: Host morty.heliohost.org PasswordAuthentication yes PreferredAuthentications password IdentitiesOnly yes IdentityFile /dev/null But by the time I got that set, it was apparently too late again. 🤦‍♂️

Looks like you found the 2nd invite since I see a new account created against the email address used. 🙂 I will mark this as [Solved] but please feel free to create a new support request if we can help with anything else.

Our logs show that the invite was sent at 2025-05-18 02:22:19 UTC, but I assume you've already checked your spam folder for it. I have just deleted the initial invite, and resent one to you now. Please give it a few minutes to arrive. If you still don't see it, even in the spam folder, please let us know and we can investigate further.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I am yet to receive my invite to the Tommy Hosting Server. Details are as below. Transaction ID: 7BM79245BP3834402

Many thanks to both of you. 🙇‍♂️

Hi, My account appears to be suspended, possibly because I haven't logged in within the past 30 days. Could you please unsuspend it? Thank you for all your work. Best regards, Vasco

No. Subaccounts created through Plesk do not support SFTP. We had to turn off the ability to create SFTP users because of a security issue in Plesk. These accounts might work if you use regular FTP on port 21 though. SFTP on port 1373 only works for the hosting account username.

I've unblocked your IP address. I've never used Plesk's users feature, but you can change the FTP credentials in the "Connection Info" page under "Websites & Domains".

I've reset your account as requested. You should receive an email shortly so you can take the next steps to recreate it. I made a backup before the reset, so if you discover you need any of your old files, you can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Like others, I suspect my home (static) IP to be blocked from repeated attempts to figure out the correct SFTP connection details. Are additional plesk/domain user accounts with the "Upload/Manage Files" permission allowed to SFTP into the server? I'm trying to follow the principle of least privilege here and not use my root HelioHost account credentials in a GitHub Action to deploy the site.

You were suspended because our Multiple Account Detection system thinks you made duplicate accounts. The first line of our Terms of Service says that users are only allowed 1 account on Tommy or Johnny. Is this the account you wish to keep?

I haven't used my website for a month because I had exams and I only used my website for database testing but I need to upload my work tomorrow.

Hi Please help me reset my account. My account is : tamdinh Thanks, Tam Dinh

Thank you for letting us know.

my friend used my computer to create a free account, under the email spampenny@gmail.com. She is not really interested to use the service, but I am, therefore, to avoid conflict she has deleted her account.

I just doublechecked and your WAA page loads fine now. 🙂 If you ever wanted that page to load when someone visits your main website address without needing to have the WAA.php part at the end of the link, you could rename the index.html file to be something else (or delete it if you prefer) and then rename WAA.php to be index.php. Then you could just share your main HelioHost web address, without having to add the WAA.php part on the end, because web servers will always serve files like index.html and index.php first, without needing for visitors to specifically ask for the index page file names.

Domain added. it can take up to 2 hours to start working. You can find the IP for the domain in Plesk under the dropdown menu for that domain.

Please add a new subdomain support.datatech.click And please send me the IP address so I can add it to my DNS - datatech user