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Hello, HelioHost Support Team, Please add the following addon domains to my Johnny account. Username: geraldosilva.helioho.st Domains: socorrotech.com.br nevesmarketing.com.br recuperacao.abrdns.com Please also enable the option to create subdomains for all of these domains. Server: Johnny Thank you for your assistance. Best regards, Geraldo Alves da Silva

https://wiki.helionet.org/FAQ#Why_must_all_posts_on_HelioNet_be_in_English? None of our staff speak this language so we would appreciate it if you could translate your support requests to English to help reduce the work load on our unpaid volunteers. The more time you can save us on small things like this all add up and allow us to add new features, and improve our service rather than wasting a lot of time trying to translate stuff. We recommend using a service such as: https://translate.google.com/

Olá, equipe de suporte da HelioHost, Por favor, adicione este domínio complementar à minha conta Johnny. Nome de usuário: geraldosilva.helioho.st Domínio: socorrotech.com.br nevesmarketing.com.br recuperacao.abrdns.com Servidor: Johnny Obrigado.

It's been a week with no response so I'm going to close this as solved because it seems to me like all of the questions have been answered: Q: Why can't I install Moodle? A: You're on Tommy which doesn't support it. You'll need to re-upgrade to Morty if you want to run Moodle. Q Why am I no longer on Morty? A: You ran out of prepaid balance and ignored our emails. Q: Why did I run out of balance earlier than expected? A: You started a bunch of high load cronjobs which burned through your balance quickly due to overage charges. Q: How can I move back to Morty. A: You can move yourself back to Morty with this link https://heliohost.org/dashboard/move/ Q: Why am I not receiving HelioHost emails? A: You'll need to check your spam settings or change your contact email address to something that will deliver our emails to your inbox. If you have more questions or still need help with anything else please feel free to open a new support ticket with this link https://helionet.org/index/forum/45-customer-service/?do=add

I've changed the main domain on your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Changing_Your_Main_Domain#Custom_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache Since there is a risk of data loss when main domains are changed, I made a full account backup for you before I made the changes, in case you need any files from the old domain. You can download the backup here: https://heliohost.org/backup If you're not sure how to extract the backup files, please follow our how-to guide here: https://wiki.helionet.org/Account_Backups

Domains added. It can take up to 2 hours for them to start working.

Heya - requesting two addon domains for account "mapsedge." theroadlessordinary.com edgecart.io They are ecommerce websites with (as of now) zero traffic that I can detect. I just need a place to keep them while I develop and get the ball rolling, then I'll happily switch to Morty, but I don't want to do that until I know that either site is worth it. Thanks! - Bill in KCMO Measure with a micrometer. Mark with a crayon. Cut with an ax.

Hello HelioHost Support, I would like to request that the following domain be added to my hosting account and set as my new primary domain. Account Information Username: bfozvfss Current Primary Domain: fgofi.helioho.st Requested Primary Domain: fgofficial.dpdns.org The domain is managed through DigitalPlat Domains. Once it has been added to my account, I will update the DNS records on my end to point it to HelioHost. Thank you for your assistance. Kind regards, HelioHost Username: bfozvfss

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Thank you all @Krydos @wolstech @Unknown025

Installed. You can see the current list of installed modules for Johnny's Python 3.14 at https://johnny-info.heliohost.org/pyinfo/info3.14.py

Krydos might be able to install that module for you. As for those other logs, odds are either your domain was still setting up, or your permissions were wrong at that time.

Can you install legacy-cgi? ( https://pypi.org/project/legacy-cgi/ ) It works on my computer. I'm using Python 3.14.

I don't know how, but my logs before 2026-07-11 07:00:00 are only like this: 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f 500 POST /pustaka/pelajar.py HTTP/1.1 4.38 K Apache SSL/TLS access 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f AH01215: stderr from /home/man95.helioho.st/httpdocs/pustaka/pelajar.py: failed to open log file /var/log/httpd/suexec_log, referer: https://man95.helioho.st/pustaka/ Apache error 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f AH01215: stderr from /home/man95.helioho.st/httpdocs/pustaka/pelajar.py: fopen: Permission denied, referer: https://man95.helioho.st/pustaka/ Apache error 2026-07-11 06:59:49 Error 2404:c0:1c92:164b:39c5:ae4:d6a2:d23f End of script output before headers: pelajar.py, referer: https://man95.helioho.st/pustaka/ Apache error

I've added this domains for you, they'll take effect in about 80 minutes. You'll need to create A/AAAA records for each domain pointing to Johnny's IP address if you're not using our nameservers. Also I'm sure you're already aware, but the limit for Johnny accounts is five domains, so if you decide you need additional domains added, you'll need to either switch to another server (such as Morty or Tommy) or remove an existing domain.

You need to configure DNS on the domain so it's actually hosted here before a certificate can be installed. You can do that by either using our name servers (ns1.heliohost.org and ns2.heliohost.org) or by using A and AAAA records pointed to the IPs shown in Plesk.

please, ignore this topic... I wrote it wrong... sorry...

Dear Sirs, My username is: jeffersonmidei And I would like to ask you, please, to add these new domains at my account: aescoladovinho.com.br escolasmt.com.br freshie.com.br petquiz.com.br Thanks, JM:.

Wow, that's absolutely amazing, I just tested it on Mail-tester and got a perfect 10/10 score. Thank you so much, Krydos, for setting up everything including DMARC so quickly. You're a lifesaver! Love this community support.

DKIM, SPF, and DMARC have been set up for the domain alk.helioho.st. We recommend sending a real email (not just the word "test" or a blank email) to https://www.mail-tester.com/ to make sure that everything is set up correctly. If you get less than a 10/10 score please post a link to the full report so we can help you fix any other issues that there may be.

What is the error message when you try to install SSL?

Could you also install a Let's Encrypt SSL certificate for natsu-scripts.fr? I cannot install it myself. Thank you!!

This support request is being escalated to our root admins.

Hi Admins, I successfully generated the SSL certificate thanks to your help. However, when I try to send an email from contact.me@alk.helioho.st to Gmail, the messages are completely blocked with a 550-5.7.26 error because SPF and DKIM authentication failed (DKIM = did not pass, SPF = did not pass). Could you please add the standard SPF and DKIM TXT records to the DNS zone of alk.helioho.st so Gmail can authenticate my mail server? Domain: alk.helioho.st Server: Tommy Username: Alkastraverse Thank you very much!

DNS issues corrected.