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I recently discovered that my account has been suspended, but I have not had the opportunity to use it yet. To the best of my knowledge, I have not violated any platform rules or engaged in any inappropriate activity. Could you please kindly review the suspension and consider reactivating my account? I would greatly appreciate your assistance and clarification on this matter. Thank you very much for your time and support.

This support request is being escalated to our root admins.

I recently discovered that my account has been suspended, but I have not had the opportunity to use it yet. To the best of my knowledge, I have not violated any platform rules or engaged in any inappropriate activity. Could you please kindly review the suspension and consider reactivating my account? I would greatly appreciate your assistance and clarification on this matter. Thank you very much for your time and support.

need add mail server dkim spf record to sent emails to gmail need delete my old databases nikos61_drupal_0 nikos61_drupal_3 nikos61_drupal_4 my username us nikos61 and delete my forum user nikos61 i have found my old username password

Thank you.

Domains added. it can take up to 2 hours for them to start working.

Domain added. it can take up to 2 hours to start working.

Please help me to add domain "radio.gwjcfls.top" in my account:gwjcfls

website to be create

Hello, Is it possible to add following domain names lejorstyle.com lejorstyle.be Thanks in advance.

Thank you!

Account dir has been manually moved to Morty. This happened because you tried to buy a new Morty account under the same email address as your Johnny account. There is a button in the account dashboard on our website that needs to be used to move an existing account. It can take a few hours to completely move. Once it finishes moving, we can change the domain.

I want my account migrated to Morty and I made a payment for $19 to this effect. I want my new domain added and made the primary one as well: asl.ng Username: dir Email: fiyinfolu@gmail.com Thank you

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

I want to register my domain kyparissi.online, the username is nikos61 and I want you to tell me what ns server I should put in the registrar.

Back in May, webmail was disabled to fix the high number of 503 errors on Tommy. Most people don't use webmail, so having it enabled for every account was wasting resources. You can read more in the News article about it here: https://helionet.org/index/topic/64390-503-errors-update/ If you want to use webmail, you can re-enable it inside Plesk by going to: Login > Continue to Plesk > Mail > Mail Settings > [Your Domain] > Webmail > Select Roundcube > Ok Once you re-enable webmail, it will take up to 2 hours to get back up and running, since it needs an Apache restart. Edited to add: For other users who may find this post from a forum search, webmail on Johnny and Tommy servers is disabled by default but can be enabled by the user with the steps above.

Hi When i access to my plesk account, i then click on the left the icon writen mail. Once im on this section, there where some button that opened a new safe windows related to my email account. Now this button is not there any more? Is there some url to access to my email by a webpage. I dont want to save my mail account in my browser or in the mail app of my computer; my computer is old and probably not secure. I always prefere webmail online. Thanks for your time and help.

I've added that domain to your account for you. Please note that it may take up to 2 hours for the domain change to take effect, and it will not work until you set up your DNS with your domain registrar. To configure your DNS, please see the steps provided on our Wiki to either set NS records pointed at the HelioHost nameservers, or create A/AAAA records and point them to your server's IPv4/IPv6 address: https://wiki.helionet.org/Addon_Domains#Custom_Addon_Domains If after a full 2 hours it doesn't work on your side, please make sure you clear your web browser cache: https://wiki.helionet.org/Clear_Your_Cache

Hello, please add the domain "linkintegrity.pro" for user: avori.

Unblocked again.

I renamed the forum account for you. Try it now.

Ugh! I've now tried multiple sftp clients (first was Panic's Transmit because it's just nice) and have very likely gotten blocked once again. 🤦‍♂️ I'm very sorry to keep popping up every couple weeks when I have time to test again. I can for sure log into my HelioHost account. I can for sure get into Plesk (when my IP isn't blocked). And I've for sure read the docs in an attempt to avoid bothering you fine folks. My plan for next time is: Follow the steps to reset the SFTP password: `Login > Continue to Plesk > Websites & Domains > [domain] > Connection Info > System user credentials > Click the 'edit icon' next to password` Attempt a command line connection: `sftp -i /dev/null sftp://beporter@morty.heliohost.org:1373/httpdocs` Go form there.

Here is the second video in our Minecraft series. This video documents how to set up a modded Minecraft server on a HelioHost VPS. https://youtu.be/Fgmzvrtu7sA We are going to try to continue releasing new videos every 2 weeks, because some users find it much easier to follow a video guide rather than reading the text guides we have at https://wiki.helionet.org/ Please let us know if there is a specific topic that you think would be good for our next video. Also if you don't mind subscribing to our YouTube channel that would be a great way to get some free advertising. We are a small non-profit funded by donations so we don't have a huge budget to afford paid advertising, so the more word of mouth recommendations, the more social media likes, and the more subscribes we can get goes a long ways towards finding more users and continuing to grow. Even if you can't donate, this is a great way to help us for free. Thanks!

Thanks for resetting my account! I've clicked the link and recreated the Tommy account using a different username. When I try to buy the VPS, I'm first prompted for the username, which says "mortaine" is not available. I can't login before buying the VPS-- when I login and then go to the page to buy the VPS, I am no longer logged in on that page. Is there a different link that will either keep me logged in, or prompt me for my email before asking for my username? If that's not an option, you can change my forum username to mortommy, as that's what I've set my Tommy account username to.

Ok. Account mortaine has been reset. A backup will be available at https://heliohost.org/backup/ when it's done, and you'll receive an email to complete the reset process. Your next steps are: Click the link in the email you'll get soon and recreate the Tommy account under another username. Buy the VPS through our website using the mortaine username. Note that you must register for the VPS using the email address that's on your forum profile in order for it to let you reuse the username "mortaine". If you need to use a different email address to purchase the VPS, you should change your forum account's email address to the email you want to use, then buy the VPS. Alternately, we can rename the forum account for you, which will also free the username up. Let us know if you would like the forum account renamed (it can be anything except mortaine, though matching your new Tommy account username might make sense).