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Please help.

Do you plan to redirect one of the domains to the other? Or do you want both to work and just show the same content?

This is usually caused by high server load on Johnny and is very common. Your website looks to be working correctly for me at the moment. I was able to open the portal subdomain and store subdomain without issue. See https://wiki.helionet.org/504_Gateway_Timeout

This support request is being escalated to our root admins.

Krydos will need to look at this. The sites and subscription aren’t suspended in Plesk and it’s been more than 2 hours now, so I’m not sure what is causing the 503.

Hello. What should I modify dns setting on cloudflare to make this work? I add an A record that points to 64.62.151.106 for name app.chengshil.eu.org. But this does not work. Best Regards, Sam

Hi, i have a domain in my user account: 'developer1', which i'd like to add a custom domain for the current site: 'ngo.helioho.st' on the account. Please park ngonike.dev (and www.ngonike.dev) on my account so it serves the same site as ngo.helioho.st. Thanks.

yes i am able to login. all the websites and files are there but they are not up.

Hello HelioHost Team, I am experiencing a serious issue with my hosting account. All of my domains and subdomains are currently showing a 504 Gateway Time-out (nginx) error. None of my hosted pages are loading from any device or network. Details: - Username: [texu] The problem started today and continues even after clearing cache, trying different networks, and checking from multiple devices. It looks like a server-side or gateway issue affecting my entire account, not just a single domain. I request the team to please check my hosting instance, backend services, gateway connection, or any resource-related issues that may be causing this downtime. If you need any additional details, please let me know. Thank you for your assistance.

I'm not seeing any problems with your account, but all your pages do show a 503 error. Are you able to login to Plesk and check the logs page? An administrator will be able to look into this in the morning.

I have also increased the hosting space to 2000 mb, websites are still down please help. urgent. thanks in advance

Hi, i have just upgraded the hosting plan. but the websites are still showing Service Unavailable.

Actually gsakola.in is allias to gsakola.heliohost.org in place of current gsakola.com because of this only I wanted same root directory for gsakola.in as that of gsakola.heliohost.org if it is easily possible. Thanks a lot for your help.

hi. can you please delete the log files.

Yes it was. Whoever owns Crowcast used our services to host the website, and they got banned for illegally distributing copyrighted content. We took their site down and put up that notice that it was suspended for violating our terms of service (which among other things prohibits copyright infringement and IPTV services). You're one of quite a few people who used crowcast and stopped by to ask what was going on. HelioHost is based in the USA and is subject to things like DMCA, so we're required by law to remove this stuff when it's reported or discovered. If we don't, we can be sued.

Wow I was watching on crowcast. I have no idea how it keeps bringing me here. Was crowcast shutdown?

Were you watching on “xcrow” by chance? If so, that site has been taken down due to copyright infringement.

The account hosting this content was suspended for copyright infringement.

I don't find an account corresponding to the email address used on your forum account. Please confirm the website address that you're trying to access, so we can look into this further for you.

Please unsuspend my account. I don't even have an account. I just found I can watch better call Saul here and was watching it when all of the sudden I can't open the website anymore. Please help.

2 GB memory, 2 CPUs, and 50 GB storage is $7.00 per month, or $37.80 per 6 months with the 10% discount. Here is a link you can use to pay for your VPS. https://heliohost.org/vps/pay/?code=VIKPr17yUsIKJ52w

This support request is being escalated to our VPS admins.

i have not paid for my vps this month i need help to pay for it sine i need it up change my plan to 6 months payment first this will help me get the payment staying for more months abit Thanks inadvance.

Thankyou sir and heliohost team you are best❤️

Only admins can change the root directory. Because it requires manual effort from unpaid volunteer staff, all requests to change the root directory must have a legitimate reason. You can read more about that here: https://wiki.helionet.org/FAQ#Can_I_change_my_document_root_directory? If you're planning on using Laravel, Plesk offers a way to set the document root yourself, by using the Laravel Toolkit. You can read more about that here: https://wiki.helionet.org/Laravel