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My username is: mindverge Kindly, add my domain: mindverge.in I will use A record in Cloudflare to point it to your hosting.

Thank you for your guidance. I do not need any backup of files, as I haven’t deployed my app yet. Please proceed with the account reset. If possible, I would like to keep my recently added domain shomaroho.qzz.io. I appreciate your help.

You are required to do an account reset if you wish to stay on Johnny. You are allowed to have a partial backup of a file or two if you need, but each file needs to be checked manually by an admin prior to being approved for backup to make sure we aren't backing up anything that violates our terms of service. If you don't need a backup of anything let us know and we can proceed with the reset immediately.

I sincerely apologize for uploading the custom WebSocket shell. I now understand it was insecure and violated your policies. I commit to removing it immediately and following your official Flask deployment instructions. I kindly request that my account be unsuspended so I can correct this and continue using HelioHost responsibly. Thank you for your consideration.

i need to remove a domain santa-quiteria.org i will add other in the future

Here is our documentation on how to host a Flask website on the free Johnny plan. https://wiki.helionet.org/Flask Please note that SSH isn't required, nor is uploading hacker web shells with extremely weak passwords stored in plaintext that are comically insecure. If you feel like you're incapable of following these instructions, you can purchase a VPS at https://heliohost.org/vps/ where you will have root SSH access.

Domain added. it can take up to 2 hours to start working.

I want to add the domain santa-quiteria.org to my account my username: madvxha

The project I was deploying is a small Flask-based image encryption tool — a personal hobby project. It encrypts and decrypts image pixels using AES to protect images locally before storage. Pixel-by-pixel AES in Python is CPU-intensive and very slow, so I wrote the critical processing functions in C for efficiency, which produces .so files. The app also uses some Python libraries not installed on the server, like PyCryptodome, flask_session, and flask_wtf. As a newcomer to HelioHost, I didn’t know the proper way to deploy such an app without SSH, so I used a custom node-pty + WebSocket based shell I developed myself to automate deployment: clone my repo, compile the C extension, and install dependencies. There was no intention to access other users’ data or compromise the server — it was only for my hobby project.

What does the Python application do?

Thank you for your clear reply. I want to be completely transparent and apologize for the situation. What happened: I used a custom node-pty based remote shell to deploy a Python application because SSH was not available on the hosting plan. My goal was to clone a Git repository, compile shared binaries required by the application, and install some libraries. I used a deployment approach I’ve used on other hosting providers where SSH isn’t available — I did not intend to create a backdoor, attack the server, or access any other users’ data. I understand how this looked from your side and why you treated it seriously. I accept full responsibility for not checking the Terms of Service closely enough. I want to cooperate fully: * I will remove any questionable files immediately (or provide you with permission to remove them). * I will follow any remediation steps you require and comply with any penalties you impose. * If unsuspension isn’t possible, please let me know whether a reset or alternate remedy is available so I can move forward responsibly. Please tell me the next steps you need from me. I truly appreciate HelioHost and would like to resolve this and stay compliant. Sincerely, Arif

The reason you were suspended is because you intentionally uploaded a web shell. It looks intentional to me because it has your name written all over it in the comments, etc. Attempts to hack our servers, or circumvent limitations imposed for the security of our thousands of other users sharing the same server as you are not taken lightly. If you need SSH access you can purchase a VPS at https://heliohost.org/vps/ where you will have root access to install anything you want, and you can't be tempted to try to access other users data because you're the only user on the server.

It’s possible that some malware or harmful files were accidentally included in my hosting files without my knowledge. I sincerely apologize if that caused any issue. Could you please reset my account so I can start fresh and make sure everything is clean and compliant this time? I’ll make sure to carefully review all files before uploading again. Thank you for your understanding and support.

An administrator will be able to explain the suspension reason, but it's likely related to the content that you're hosting.

My account was recently suspended without prior notice, and I would like to kindly request a review and unsuspension. I believe there might have been a misunderstanding, as I have always followed the Terms of Service and acceptable use policy. My account details are as follows: Username: arifchy369 Domain: arifchy369.helioho.st Server: Johnny If there was any specific issue that caused the suspension, I’d appreciate it if you could let me know so I can immediately address and correct it. I’ve been very happy with HelioHost’s service and would like to continue using it responsibly. Thank you for your time and understanding. Best regards, Arif Chowdhury

It looks like your account hasn't finished creating yet. Why would you like it to be reset?

I want to reset my account including removing domain and start from the begining, my username is broglie4844

That account is already active. If the progress bar got stuck, you can just close the page and head over to https://heliohost.org/login/ to start using it.

my account is stuck on 5% loading after account reset. Kindly resolve this asap

The document root by default for domains is already httpdocs so it wouldn't have to be changed.

Account has been reset, and a new invite has been sent to your email address. You can also download a backup of your account before the reset at https://heliohost.org/backup

So it's the 4th. I just took a quick look at the post history and counted the unique titles (which apparently were not unique...). Yeah if this happens again something will need to change.

1. https://helionet.org/index/topic/59895-solved-subscription-was-suspended/#findComment-266335 2. https://helionet.org/index/topic/65589-solved-subscription-was-suspended/#findComment-293864 3. https://helionet.org/index/topic/65897-solved-my-account-is-overuse/#findComment-294816 4. This one.

Since you mentioned a CSV file, I assume you mean the plastenik.csv file that's 964MB. The file has been deleted and your account has been unsuspended. This looks like the second time you've had this happen. Please avoid uploading this file again, or if its being generated by your software, please modify your code to cap the file at a smaller size like 500MB so the account doesn't fill up. If this happens again, we may require you to purchase additional disk space or modify your code in order to be unsuspended. The domain may take a little while for the 503 error to clear and start working again.

Your account was suspended because you exceeded your storage limit. You have 3 options to regain access to your account: You are able to regain access to your account immediately without waiting for an admin by increasing your account's storage space. This storage space upgrade is good for the life of the account, and has no monthly cost. Tell us which files you would like deleted and an admin can delete them for you to get you back under your current storage limit. If you're not sure which files are taking up all of your space an admin can provide a detailed storage space usage report for you. We can also reset your account for you which deletes all files, deletes all settings, and restores your account back to the default state with 0 MB of storage usage.