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I would like to keep the one linked in lenyjoybanasing@gmail.com (username: niaoniao). Thanks.

You're suspended for having more than one account. Users are only allowed to have one account. Which one do you want to keep?

Dear HelioHost Support Team, I hope this message finds you well. I recently attempted to log into my Tommy account (username: niaoniao, linked to the email lenyjoybanasing@gmail.com) to check on my hosted website, but I was unable to access it. The login page stated that either the username or password is incorrect. When I checked the HelioHost website directly, I saw that my account has been suspended. I am unsure of the reason for this suspension, but I would sincerely appreciate the opportunity to regain access, even temporarily. I have not yet backed up my website's files and code, and I would like to retrieve them as soon as possible. Once I’ve backed up my data, I will promptly disable or delete the website if required. Please let me know if any further information or clarification is needed. Thank you in advance for your time and assistance. Best regards, Naomi Liu lenyjoybanasing@gmail.com

Your IPv4 reverse DNS, and IPv6 reverse DNS are both set up correctly for the domain mail.wiimart.org. If you want us to switch it to some other domain just let us know. There is one PTR record for your IPv4 and one PTR record for your IPv6. If you're talking about this CNAME 149.191.19.65.in-addr.arpa. 86385 IN CNAME 149.subnet144.191.19.65.in-addr.arpa. your friend doesn't know what they are talking about because that is how reverse DNS control is delegated to subnets that are smaller than /24. The only way it could be removed is if we either bought the entire /24, which costs $256 per month, or contacted our ISP every single time some VPS user wanted to change their reverse DNS. If your friend is talking about "should only be one present" meaning one PTR record between both IPv4 and IPv6, once again they have no idea what they're talking about because if your VPS sends email via IPv6 then that PTR is used and the remote server(s) don't even know about the IPv4 PTR. Likewise if your VPS sends email via the IPv4 then the IPv4 PTR is the only one that matters and remote server(s) have no idea that the IPv6 PTR even exists so they can't possibly interfere with each other.

As above, this is due to the maintenance on Johnny. The background service needed to renew an account is not running at this time because of the maintenance. Your account is in the queue to be renewed though, and will finish renewing automatically when the service is eventually restarted. I don’t have an estimate as to when that will occur.

This is occuring due to the active maintenance on johnny. You can read the news post below to learn more.

Hello, dear HelioHost team! I have some trouble renewing my account. Usually, it takes several (let's say from 2 to 10) minutes to renew my account, but today I can't do this in several hours already.

Closing due to inactivity since there has been no response in this thread for over a week. If you're still having this issue or need help with something else please open a new ticket.

Profuse thanks to whomever fixed VPS111 Nice. That's my "PHP Static content management" system, "Annie De Browsa" (ADB) thing from the wayback machine! https://centrewebdesign.com/anniedebrowsa/public/index.php So this is what it's been about, this whole time w/ me whining about templates and open base dir directives. (index.phtml which auto load to iframe from the .php hence these differentiation w/ the extension) ASSUMED: have a folder open in your file manager on your "localhost" development machine USE of "Annie De Browsa" (ADB): from YOUR development path, enter into ADB i-frame the system path, and click "convert" (whatever the button says there) It uses _GET so, you can send to it from command line, as part of your operations (e.g. SHELL$> /usr/bin/firefox /var/www/html/anniedebrowsa/index.phtml?path2url=/var/www/html/my_new_project/is-asp-dot-net/index.aspx becomes http://localhost/my_new_project/is-asp-dot-net/index.aspx I mess w/ python stuff mostly now, so this is just an old project i wanted to "complete", also for understanding PSR-4 / Autoload stuff in my own projects. Cheers and thanks again! What files did you edit to enable it correctly? I tried many various things. I'm pretty sure I know what it's supposed to be outside of Hestia.

Update: Solved it by editing PHP-8_3.tpl file. Hope this is not a destructive issue.

Hello everyone, My script created the directory /arniskali.com/bma/static/imagens_conteudo to store some images, but it ended up with the permissions rwx r-x r-x and the owner apache apache, so I’m unable to interact with it. Could you do a chown on this directory to talesaz psacln rwx rwx rwx? Thanks! I’m on the Morty server.

Thank you, @MoneyBroz

I added the solution to the locked thread for you. Thanks for sharing. Hopefully someone who has a similar issue can search and find it.

Unsuspended. it may take a few minutes to start working again.

Thanks! By the way, I forgot to document the solution for the thread "Python + Flask - 500 Internal Server Error." The issue was resolved with this SQLAlchemy configuration: SQLALCHEMY_ENGINE_OPTIONS = {'pool_size': 5, 'max_overflow': 5, 'pool_timeout': 30, 'pool_recycle': 280, 'connect_args': {'connect_timeout': 30}}

Installed. You can see the current list of installed modules and their versions for Tommy's Python 3.12 at https://krydos1.heliohost.org/pyinfo/info3.12.py

WSGI control access has been enabled on the domain arniskali.com. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/arniskali.com/bma/flask.wsgi. WSGI control access has been enabled on the domain thelema93.com.br. To restart your Flask app and load new code changes in simply edit /home/talesaz.heliohost.us/thelema93.com.br/oeto/flask.wsgi. Adding a blank line, removing a blank line, adding a space, or removing a space are examples of editing the file. As long as the last modified timestamp changes it will clear the server cache. Let us know if you run into any issues.

Hello, I have received e-mail about suspicious login and my account has been deactivated. Can you please re-activate my account "monoista"?

Unsuspended. It may take a few minutes to work again.

this account edgyalcala123@gmail.com I'll keep this

Hi, I'm aware. Please enable WSGI control access only at arniskali.com and thelema93.com.br thanks!

Domain added. it can take up to 2 hours to start working.

Thank you so much.

Hello... I want to add a domain to my account. Domain Name : mogiz.my.id. Thank you, Dwi